Technical Support Specialist
1 week ago
At Cooper University Hospital, our commitment to delivering exceptional healthcare begins with our team. Our talented professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.
Discover Why Cooper University Hospital is a Leader in Healthcare
Job SummaryWe are seeking a skilled Technical Support Specialist to provide assistance to our hospital, including off-site hospital-based ambulatory practices. The ideal candidate will have a strong background in computer hardware installation, maintenance, and repair, as well as excellent analytical, technical, and troubleshooting skills.
Key Responsibilities- Install, configure, and respond to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for hospital business.
- Troubleshoot and repair network connectivity issues.
- Update hardware inventory, including spare parts.
- Replace and remove old equipment.
- Develop and maintain technical documentation.
- Interface with other IT teams and service vendors to resolve problems.
- Minimum of 2 years of experience in computer hardware installation, maintenance, and repair.
- Strong analytical, technical, and troubleshooting skills.
- Customer focus and positive, can-do approach.
- Excellent interpersonal, verbal, and written communication skills.
- High School diploma or equivalent.
- A+ certificate, MCP (Microsoft Certified Professional), or equivalent work experience preferred.
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