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Technical Support Specialist

2 months ago

Cherry Hill New Jersey, United States Two95 International Inc. Full time
Position Overview:
We are seeking both Junior and Senior Technical Support Specialists to join our team at Two95 International Inc. This is a full-time opportunity that offers a dynamic work environment.

Key Responsibilities:
  • Deliver Level-1 and Level-2 remote assistance for various computing devices including desktops, laptops, printers, and servers.
  • Provide on-site support when required to ensure seamless operations.
  • Maintain thorough documentation, notifications, escalations, tracking, and follow-ups for all support incidents.
  • Diagnose and resolve hardware and software issues effectively.
  • Assess and identify challenges related to networking, directory services, and IP management.
  • Document operational processes and procedures as necessary.
  • Oversee and sustain the integrity of client networks.
  • Participate in the on-call rotation as needed.
  • Execute additional tasks and responsibilities as directed by the Managed Services Provider Manager.

Requirements:
Candidates should possess a strong foundation in technical support and a commitment to providing exceptional service.