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Technical Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at A-STAFFING, INC. As a key member of our engineering support team, you will be responsible for providing technical assistance and troubleshooting expertise to ensure the optimal performance of diagnostic imaging equipment.
Key Responsibilities:- Collaborate with cross-functional teams, including Electrical, Firmware, and Production Engineering, to resolve technical issues and improve equipment functionality.
- Generate and update engineering documentation, departmental procedures, and flowcharts to ensure compliance with company standards.
- Provide on-demand technical support and troubleshooting assistance to customers and internal stakeholders.
- Perform scheduled preventative maintenance, including calibrations and system verifications, to ensure equipment is functioning at optimal levels.
- Accurately document all service activities, including field service tickets, QA forms, and inspection reports, to maintain high-quality standards.
- Communicate effectively with customers, sales teams, and operations to resolve technical issues and improve customer satisfaction.
- Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance, to ensure compliance and continuous improvement.
- Strong technical knowledge of diagnostic imaging equipment and related systems.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Strong attention to detail and organizational skills.
- Ability to travel and work in a fast-paced environment.