Pharmaceutical Sales Customer Engagement Specialist

2 weeks ago


Portland, Oregon, United States Otsuka Full time
Job Summary

Otsuka America Pharmaceutical, Inc. is seeking a highly skilled Pharmaceutical Sales Customer Engagement professional to join our team. As a key member of our customer engagement team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.

Key Responsibilities
  • Develop and execute customer engagement strategies to drive business growth and improve customer satisfaction
  • Build and maintain strong relationships with healthcare providers, payers, and other key stakeholders
  • Provide clinical and scientific expertise to customers, including product information, disease state education, and thought leadership
  • Collaborate with cross-functional teams to identify and address customer needs and preferences
  • Conduct proactive outreach to customers to share information on product access, on-label information, and established guidance on patient care
Requirements
  • Minimum 2 years of pharmaceutical or medical device sales experience
  • Must reside within commutable distance of 50 miles of the primary city in the sales territory
  • Previous cross-functional industry experience in commercial life sciences or related industry engaging with key healthcare ecosystem players
  • 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Preferred Qualifications
  • Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
  • Proven track record in coaching, training, and/or mentoring peers or others as assigned
  • Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Competencies
  • Accountability for Results
  • Strategic Thinking & Problem Solving
  • Patient & Customer Centricity
  • Impactful Communication
  • Respectful Collaboration
  • Empowered Development

Otsuka is an equal opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. Please contact Accommodation Request for more information.



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