Customer Service Representative

4 weeks ago


Farmington, Pennsylvania, United States Nemacolin Inc Full time

Nemacolin Inc is seeking a highly skilled Customer Service Representative to provide exceptional guest experiences. As a key member of our team, you will be responsible for answering incoming calls, transferring calls to the appropriate extensions, and maintaining accurate guest information. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our resort.

Key Responsibilities:
  • Answer incoming calls and provide exceptional customer service
  • Transfer calls to the appropriate extensions
  • Maintain accurate guest information
  • Provide directions and answer general reservation questions
  • Direct guests to the appropriate departments
Requirements:
  • High school diploma or equivalent required
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Ability to speak English fluently
Why Work for Nemacolin Inc?

Nemacolin Inc is a premier destination for launching a five-star, five-diamond career in the hospitality industry. Our unique amenities and strong track record of exceeding industry standards make us an employer of choice. We offer competitive wages and a comprehensive benefits plan, including an attractive 401(k) plan, paid vacation, holidays, and personal hours, family medical, dental, and vision insurance, and more.

Associate Recognition Programs:

Nemacolin Inc realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.



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