Restaurant Operations Manager

4 weeks ago


Farmington, Pennsylvania, United States Nemacolin Inc Full time
Restaurant General Manager Job Description

The Restaurant General Manager is responsible for creating a fine dining experience that creates and ensures a positive and memorable guest dining experience. This role oversees all day-to-day operations from planning to execution of all Forbes Five Star Standards, quality assurance, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities. The General Manager will provide collaborative leadership working closely with the Outlet Executive Chef in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates.

Key Responsibilities:
  • Restaurant Management: Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint.
  • Financial Management: Oversee weekly, monthly, and quarterly accounting for revenues and expenses, review resort daily financial report and respond accordingly, manage salaries and wages, and operating expense in-line with the approved financial plan and budget.
  • Guest Satisfaction: Ensure and reinforce Forbes Five Star are achieved and sustained, interact with guests utilizing Nemacolin's brand standards, providing the guest with information about the resort, and highlighting unique features and offerings, own and solve and any guest concerns or complaints in a timely and extraordinary guest-centric manner.
  • Associate Engagement: Train and develop staff, ensuring performance quality and memorable experiences for guests, coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff, create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities, create work schedules to ensure adequate staffing, during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant's standards.
Requirements:
  • Bachelor's degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
  • Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required.
  • Strong wine knowledge preferred.
  • Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates.
  • Excellent managerial, accounting/finance skills, and computer/systems proficiency.
  • Proven track record of staff development and retention.
  • Possess an outgoing professional, collaborative, and positive demeanor in all interactions.
  • Be able to multi task; adapt to change; and problem solve with finesse.
  • Strong organizational and time management skills.
  • Must be able to speak English.


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