Customer Service Representative

1 week ago

Farmington, Connecticut, United States UnitedHealth Group Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients and customers through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities:
  • Respond to patient inquiries and schedule appointments for medical services
  • Schedule appointments in our practice management system in accordance with triage guidelines, scheduling protocols, and patient preferences
  • Make outbound calls to eligible patients to remind them of upcoming appointments
  • Recommend next best actions or cross-promotional opportunities to patients and provide education on additional services or preventive health opportunities
  • Listen to patient concerns and offer appropriate recommendations based on guidelines
  • Document all caller information in our customer relations management tool
  • Communicate with physician office staff on patient concerns, requests, and scheduling changes
  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)

Requirements:
  • High school diploma or equivalent
  • Must be 18 years of age or older
  • Computer proficiency, including solid keyboarding skills and experience with scheduling and electronic medical records systems
  • Ability to work shifts between 8:00am and 6:00pm, Monday through Friday

Preferred Qualifications:
  • 2+ years of customer service experience
  • Experience in a call center environment
  • Experience in the healthcare industry or medical office
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook
  • Familiarity with medical terminology and medical insurance requirements

Telecommuting Requirements:
  • Reside within commutable distance of our office in Farmington, CT
  • Ability to keep all company-sensitive documents secure
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits:
  • Hourly rate: $32.55 per hour
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Incentive and recognition programs
  • Equity stock purchase and 401(k) contribution

About UnitedHealth Group:
  • We are a physician-led medical group with 85 practice locations throughout Connecticut
  • We empower physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes
  • We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes

Equal Employment Opportunity:
  • UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer
  • We are committed to diversity and inclusion in the workplace

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