Luxury Resort Front Desk Associate
3 weeks ago
At Nemacolin Inc, we are seeking a highly skilled and customer-focused Indulgence Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.
Key Responsibilities:- Guest Satisfaction: Create and provide guest satisfaction by exhibiting a genuine sense of interest and concern.
- Personalized Service: Give personal attention to guests in order to exceed their expectations.
- Issue Resolution: Listen to any complaints that may arise and work to resolve any issues that guests may be experiencing during their stay.
- Communication: Utilize empowerment to resolve guest issues and ensure that channels of communication are consistent and complete with all staff members.
- Registration and Departure: Complete the necessary steps in the registration process as well as the departure process.
- Resort Services: Promote all resort services and amenities.
- Technical Skills: Remain current with all PMS systems such as LMS, SPASOFT, and ARTS.
- Guest Assistance: Assist guests with mailing needs and business services.
- Knowledge and Skills: Maintain knowledge of the resort's services, amenities, and attractions.
- Escorting and Directions: Escort guests to their destinations and provide them with accurate directions.
- Reservations: Make reservations for onsite and offsite dining, activities, and entertainment.
- Housekeeping: Maintain cleanliness in all work areas.
- Local Knowledge: Demonstrate knowledge of various local and historical attractions.
- Education: High school diploma or equivalent.
- Experience: Previous experience in the hospitality industry is preferred.
- Skills: Self-starter with ability to work with little supervision, customer-service oriented, excellent communication skills.
- Language: Must be able to speak English.
- Availability: Must be able to work flexible hours including nights, holidays and weekends.
Nemacolin Inc offers a dynamic and supportive work environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members.
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