Technical Support Specialist

3 weeks ago


Torrance, California, United States Tekfortune Inc Full time

Tekfortune Inc is a leading consulting firm providing permanent, contract & project-based staffing services for top organizations in various industries.

In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work.

To address the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Desktop Support Analyst
Torrance, CA
Onsite
Rate $ 18/hr. on w2

Responsibilities:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Classify Service Calls according to the specified options
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution
Use the ServiceNow to document and manage problems and work requests and their respective resolutions and circumvention's

Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers; Assign work orders / incidents to appropriate support teams if necessary and follow up until resolved.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
Troubleshoot client software and basic network connectivity problems remotely using Bomgar
Identify, evaluate and prioritize customer problems and complaints
Participate in on-going training and departmental development
Maintain quality standards for incident documentation and phone calls

For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .



  • Torrance, California, United States Gyu-Kaku Japanese BBQ Full time

    Job Summary:As a skilled IT Technical Support Specialist at Gyu-Kaku Japanese BBQ, you will be responsible for maintaining the integrity and security of our network and systems. This role requires a strong background in networking and hardware/software troubleshooting, with a minimum of 2 years of experience in a similar position.Key Responsibilities:...


  • Torrance, California, United States Compex Legal Services Full time

    As a Technical Support Specialist II at Compex Legal Services, your primary purpose is to guide customers, both remotely and in person, through systems configuration and troubleshooting.You will play a vital role in ensuring the smooth operation of our technical systems and providing exceptional support to our staff.Key Responsibilities:Provide technical...


  • Torrance, California, United States Sparrow Inc Full time

    Job Summary:As a Technical Support Specialist at Sparrow Company, you will play a crucial role in providing exceptional customer service and technical support to our clients in the automotive aftermarket parts industry. Your primary responsibility will be to assist customers with product and catalog-related issues, ensuring that their needs are met and their...


  • Torrance, California, United States Omni Inclusive Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Omni Inclusive. The ideal candidate will have a strong background in computer hardware, software, and networking issues, with the ability to troubleshoot and resolve complex problems independently.Key Responsibilities:Evaluate system potential by testing...


  • Torrance, California, United States Tekfortune Inc Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tekfortune Inc in Torrance, CA. As a key member of our support team, you will play a critical role in ensuring seamless customer experience by resolving technical issues efficiently and effectively.Job DescriptionProvide Expert Technical Support: Utilize your...


  • Torrance, California, United States Rapiscan Systems Full time

    Job DescriptionRapiscan Systems, Inc. is seeking a highly skilled Technical Support Technician to join our team. This individual will be responsible for providing technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems.Key ResponsibilitiesProvides technical...


  • Torrance, California, United States Veralto Full time

    We are seeking a highly skilled Field Service Engineer to provide technical support and customer service for Aria Filtra products and processes in the Mountain and Western Time Zones. This role involves 80-90% travel within the region, primarily Monday through Friday.Key Responsibilities:Commissioning service and contracted servicesTroubleshoot and implement...


  • Torrance, California, United States S2 Global Full time

    Job SummaryS2 Global, an OSI Systems Company, is seeking a Technical Support Administrator to work in its Torrance, CA location. The successful candidate will provide post-installation tier 1 helpdesk support for S2's deployments, administer IT components, and perform continuous monitoring of systems and applications.Key Responsibilities Provide technical...


  • Torrance, California, United States S2 Global Full time

    Job Summary:S2 Global, an OSI Systems Company, is seeking a Technical Support Administrator to work in its Torrance, CA location. As a key member of the Operations team, you will provide post-installation tier 1 helpdesk support for S2's deployments, administer IT components, and perform continuous monitoring of systems and applications. You will also work...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Title: Desktop Support Specialist At Tekfortune Inc, we are seeking a skilled Desktop Support Specialist to join our team. **Job Summary:** We are looking for a highly motivated and detail-oriented Desktop Support Specialist to provide top-notch technical support to our customers. **Responsibilities:** * Provide hardware and software problem...


  • Torrance, California, United States City of Torrance Full time

    Job SummaryThe City of Torrance seeks a highly skilled Senior Technical Specialist to join our team. As an advanced journey level class in the technical engineering series, this role requires a strong background in technical engineering and personnel management.Key ResponsibilitiesProvide technical leadership and guidance to junior engineers and...


  • Torrance, California, United States C4 Technical Services Full time

    Job OverviewC4 Technical Services is seeking a highly skilled Software Engineering Specialist to join our team. In this role, you will design and implement web-based applications that support business requirements.Key ResponsibilitiesFollow approved life cycles for software developmentCreate detailed design documents for complex systemsWrite high-quality...


  • Torrance, California, United States Company Private Full time

    Job OverviewAs a Desktop Support Specialist at Company Private, you will be responsible for providing high-quality technical support to our clients. This role requires excellent communication skills, technical diagnostic skills, and a friendly demeanor.Key Responsibilities:Monitor and triage customer requestsProvide technical support via remote and in-person...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Title: Desktop Support AnalystLocation: Torrance, CA (Onsite)Job Summary: We are seeking a skilled Desktop Support Analyst to join our team at Tekfortune Inc. The successful candidate will provide top-notch technical support to our customers, resolving hardware, software, and network issues via phone, email, and chat.Key Responsibilities:Diagnose and...


  • Torrance, California, United States C4 Technical Services Full time

    Job Title: Facilities Operations SpecialistWe are seeking a highly skilled Facilities Operations Specialist to join our team at C4 Technical Services in Dallas, TX.Key Responsibilities:Set up event and meeting rooms according to customer specificationsOperate forklift for shipping and receivingPerform routine work orders, including secure tote pickup and...

  • IT Support Specialist

    3 weeks ago


    Torrance, California, United States KDDI America, Inc. Full time

    Job Summary:As an IT Support Specialist at KDDI America, Inc., you will be responsible for providing technical support to our customers and internal teams. Your primary focus will be on PC, Server, and Azure support, as well as assisting customers with installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations, printers,...


  • Torrance, California, United States Tekfortune Inc Full time

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users across the site.Key Responsibilities:Provide exceptional customer service and technical support to end-usersUtilize the SNOW ticket...


  • Torrance, California, United States Advantage Technical Full time

    Job Title: Japanese Bilingual Account Manager - Commercial InsuranceJob Summary:Advantage Technical is seeking an experienced Japanese Bilingual Account Manager to join our Property and Casualty (P&C) department. The successful candidate will be responsible for managing a portfolio of commercial insurance clients, including renewals, endorsements, and...


  • Torrance, California, United States C4 Technical Services Full time

    Talent Acquisition Onboarding SpecialistWe are seeking a highly organized and detail-oriented Talent Acquisition Onboarding Specialist to support our Talent Acquisition team. The ideal candidate will have 3-5 years of experience in recruiting support and a strong knowledge of recruiting activities. Key responsibilities include scheduling interviews,...


  • Torrance, California, United States Advantage Technical Full time

    Job Title: Japanese Bilingual Account Manager - Commercial InsuranceAdvantage Technical is seeking an experienced Japanese Bilingual Account Manager for their Property and Casualty (P&C) department. The Account Manager will be responsible for managing a portfolio of commercial insurance clients, including renewals, endorsements, and...