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Spa Operations Supervisor

2 months ago

Fort Lauderdale Florida, United States The Westin Beach Ft Lauderdale Full time

About Us:


Welcome to The Westin Fort Lauderdale Beach Resort, where the beauty of the 'Venice of America' meets exceptional service. With breathtaking views of the ocean and the calming sounds of waves, our resort is a sanctuary for relaxation and rejuvenation.

Our associates have rated us as the best workplace on the beach, achieving an impressive AOS score of 95%.

We provide complimentary employee lunches, free parking, and performance-based incentives linked to Trip Advisor and guest satisfaction metrics. Come discover your second home with us at The Westin.


We recognize that not every candidate will meet all qualifications. Research indicates that women and individuals from diverse backgrounds may hesitate to apply unless they meet every requirement. At HEI, we are committed to fostering a diverse and inclusive environment. If you are enthusiastic about this position but do not meet every qualification, we encourage you to submit your application. You might be the ideal fit for this role or others within our organization.

We value military experience and invite all qualified military candidates to apply.

Position Overview:


The Spa Operations Supervisor plays a crucial role in assisting the spa director with the daily management of the spa, ensuring exceptional service for guests and maximizing financial performance and guest satisfaction.

This role requires an organized individual with strong multitasking abilities and effective time management skills.

The supervisor will coordinate the schedules and activities of spa service providers, front desk concierges, and spa attendants, while also fulfilling regular shifts at the front desk.

Daily interactions with guests, addressing concerns, and driving revenue through exemplary performance are key responsibilities. The supervisor will also assist the director with special projects and monitor team members' retail and service performance.


The ideal candidate is not only a champion of guest service and sales but also an inspiring leader within the team.

In the absence of the director, the supervisor ensures smooth internal operations and identifies opportunities for increased efficiency and profitability while enhancing associate engagement and satisfaction.


Key Responsibilities:

  • Act as the primary contact for the department in the director's absence, keeping them informed of daily operations.
  • Understand budgets, payroll, and labor reports to assist in the financial management of the spa, recognizing the impact of departmental operations on overall property goals.
  • Manage weekly schedules within budget, assist with time-off requests, and ensure adequate staffing to optimize revenue.
  • Work at the front desk as a concierge, setting a standard for guest relations and service excellence.
  • Engage with guests to gather feedback on guest satisfaction, resolve issues, and complete daily reports.
  • Foster collaborative relationships with associates and promote a team-oriented environment.
  • Highlight guest satisfaction during departmental meetings, sharing feedback and reviews to drive performance.
  • Conduct daily inspections of fitness facilities and report any equipment issues, maintaining a facilities logbook.
  • Ensure daily linen count reports are accurate and distributed; conduct monthly linen inventory and manage orders.
  • Assist in developing and maintaining a comprehensive training program and operational manual for spa staff.
  • Oversee monthly retail inventory, assist with orders, invoice processing, and end-of-month reporting.
  • Update daily revenue and retail goals tracker, sharing progress with team members and the director.
  • Participate in ongoing employee recognition initiatives, celebrating achievements and providing public acknowledgment.
  • Encourage feedback through an open-door policy and support the director in achieving departmental goals.
  • Assist in planning and staffing special events and retail promotions.
  • Collaborate with lead therapists to ensure cleanliness, proper stocking, and efficient use of downtime.
  • Support the director in interviewing, training, counseling, and evaluating spa associates.
  • Be knowledgeable about safety procedures and guide guests and associates during emergencies.
  • Understand, train, and adhere to the standards and guidelines of Heavenly Spa by Westin, Westin, and HEI.
  • Perform other duties as assigned.

Qualifications:
Minimum of 2 years of experience in the spa industry, with at least 1 year of supervisory experience in hospitality, spa, or retail, or a degree in hospitality/spa management is required.

Preferred Skills:
Familiarity with Book4Time, Birchstreet, Kronos, Lightspeed, and Microsoft Office Suite is preferred. Candidates should demonstrate strong sales skills, be quick thinkers, multitaskers, and team motivators. Dependability and flexibility to work various schedules, including weekends and holidays, are essential.

Heavenly Spa by Westin is recognized as Trip Advisor's top-rated Resort Spa on Fort Lauderdale Beach.

Located within The Westin Fort Lauderdale Beach Resort, the spa features six treatment rooms, a nail and hair salon, and offers private and group yoga classes, along with fully equipped men’s and women’s relaxation areas, locker facilities, and a Westin Workout center.


Benefits:
HEI Hotels and Resorts is dedicated to providing a comprehensive benefits program that supports your physical, mental, and financial well-being, ensuring value in your most important investment - yourself.


For your health and wellness, we offer competitive medical and dental plans through Anthem Blue Cross Blue Shield, as well as vision insurance through EyeMed.

Our vacation and sick leave programs allow you to recharge with time off. HEI also provides pet insurance through the ASPCA.

For your financial security, HEI offers a variety of coverage options, including supplemental, spousal, and child life insurance, as well as short and long-term disability plans.

Our 401(k) Savings Plan with matching contributions, along with discounts through our 'YouDecide' and hotel room discount programs, provide additional incentives for choosing HEI as your employer.

Specific details and eligibility for these programs may vary by location and employment status.


We proudly partner with DailyPay, a voluntary benefit that allows our associates to access their earnings when they choose.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.