Executive Director of Operations

6 days ago


Westlake, Ohio, United States TravelCenters of America Full time
About the Role

The Executive Director of Operations will oversee the daily operations of a designated travel center, ensuring a high level of customer satisfaction and profitability. This individual will lead a team of management professionals, providing guidance and support to achieve company objectives.

Key Responsibilities
  • Leadership and Management: Supervise the management team and overall operations of the designated location, setting clear goals and expectations.
  • Customer Service: Coach and teach team members on sound customer service principles, ensuring a positive experience for every traveler.
  • Financial Management: Establish and meet company objectives related to people, profit, safety, quality of service, and appearance of the locations.
  • Talent Development: Partner with Talent Acquisition to identify and develop management-level talent, ensuring a strong succession plan.
  • Operational Excellence: Monitor key performance indicators, identifying opportunities for improvement and implementing solutions.
  • Safety and Compliance: Ensure all programs are properly implemented and maintained to ensure the safety of customers and team members, while maintaining awareness and compliance with federal, state, and local regulations.
  • Reporting and Administration: Ensure accurate and timely completion and submission of reports, personnel records, time sheets, and other documents as directed.
Requirements
  • Education: High School Diploma (or GED) required; Associate's or bachelor's degree preferred.
  • Experience: 3+ years of experience in a leadership role, with proven positive results.
  • Skills: Proficient planning and analytical skills, excellent verbal and written communication skills, proficiency in Microsoft Office, and operational understanding of POS software.
  • Certifications: Must complete a minimum of lead certification requirements related to restaurant brands managed.
What We Offer
  • Competitive Salary: A competitive salary and quarterly bonus program.
  • Benefits: Medical, dental, vision, and life insurance, 401(k) with a company match, paid vacation and holidays, tuition reimbursement, and a wide variety of discounts.
  • Opportunities for Growth: Opportunity for growth and advancement with company-paid training and relocation assistance.


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