Truck Services Operations Director

7 days ago


Westlake, Ohio, United States Travel America Petro - TA Operating, LLC Full time
About the Role

We are seeking a highly skilled and experienced Truck Services General Manager to join our team at Travel America / Petro - TA Operating, LLC.

Key Responsibilities
  • Oversee the daily operations of our truck services division, ensuring seamless delivery of fuel, food, and maintenance services to our customers.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Lead a team of professionals to provide exceptional customer service, resolve issues promptly, and maintain a safe and clean work environment.
  • Collaborate with cross-functional teams to drive business growth, optimize operations, and enhance the overall customer experience.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements
  • Minimum 5 years of experience in a leadership role within the trucking or retail industry.
  • Proven track record of success in driving business growth, improving customer satisfaction, and leading high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Bachelor's degree in Business Administration, Marketing, or a related field.


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