Automotive Customer Service Consultant

2 weeks ago


Shawnee, Oklahoma, United States Joe Cooper CDJR of Shawnee Full time
Job Overview

Company Overview

Joe Cooper CDJR of Shawnee is a family-oriented establishment dedicated to fostering a supportive environment for both our employees and customers. We pride ourselves on our commitment to excellence, integrity, and ethical practices in all our operations.

Position Summary

As an Automotive Service Advisor, you will serve as the vital link between our customers and the service department. Your role will involve understanding customer concerns, coordinating necessary services, and ensuring that both customers and technicians are aligned on service expectations. Your expertise will help guarantee that vehicles are serviced correctly and efficiently, enhancing customer satisfaction.

Key Responsibilities

- Act as the primary contact for customers regarding service and repair inquiries.
- Listen attentively to customer issues and provide appropriate solutions.
- Schedule and manage service appointments while setting clear expectations for service delivery.
- Ensure customers are informed about required repairs and recommended maintenance.
- Maintain a high level of customer satisfaction by ensuring quality service and timely repairs.

Qualifications

To be successful in this role, candidates should possess the following qualifications:

  • High school diploma or GED is required.
  • Preferred experience in automotive service or training.
  • Minimum of one year experience in a dealership or large service facility.
  • Strong knowledge of automotive mechanical and electrical systems.
  • Professional appearance and demeanor.
  • Exceptional communication and customer service skills.
  • Ability to work effectively in a fast-paced environment.
  • Valid driver's license with a clean driving record.
  • Basic computer skills; familiarity with service management software is a plus.

Additional Information

We offer a comprehensive benefits package for full-time employees, which includes medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, and employee discounts.

Joe Cooper CDJR of Shawnee is an Equal Opportunity Employer, committed to hiring qualified candidates without regard to race, religion, gender, sexual orientation, age, national origin, disability, or veteran status.


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