Office Assistant

4 days ago


Easton, Maryland, United States Luminis Health Full time

Job Summary:

The Office Assistant plays a vital role in the success of our ambulatory care team at Luminis Health. As a key member of our staff, you will be responsible for providing exceptional customer service, managing patient flow, and maintaining accurate records.

Key Responsibilities:

  • Front Desk Operations: Greet and register patients, communicate with insurance companies, and obtain referrals and verifications of coverage.
  • Scanning and Abstracting: Perform scanning and abstracting duties to ensure accurate and efficient record-keeping.
  • Record Management: Obtain patient records from various offices and hospitals as needed.
  • Customer Service: Answer and screen office calls, make patient appointments, take messages, and redirect calls as appropriate.
  • Business Operations: Perform daily business operations, including managing patient flow and maintaining accurate records.

Requirements:

  • Education: High school diploma or GED required; documentation of graduation from an accredited training program preferred.
  • Experience: One year of clerical/billing experience in a medical office setting, preferred; customer service experience, strongly preferred.
  • License/Certifications: None required.

Working Conditions:

The Office Assistant will work in a fast-paced, dynamic environment with a focus on providing exceptional customer service. The physical demands of this role include light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.



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