Sales Associate in Consumer Finance
2 weeks ago
Are you driven by targets and customer satisfaction? If you are eager to embark on a rewarding career with a leading consumer finance firm known for its exceptional service, the Sales Associate position at Mariner Finance could be the perfect opportunity for you.
Work Schedule:
This role requires occasional Saturday hours based on seasonal needs and business demands. It is a Full-Time, Non-Exempt position. The company reserves the right to modify work schedules as necessary to meet operational requirements.
Reporting Structure:
You will report directly to the Branch Manager.
Key Responsibilities:
In this role, you will:
- Assist in branch operations by acquiring knowledge of consumer finance functions and demonstrating your ability to meet or surpass individual sales and delinquency targets.
- Support the branch's sales and collections initiatives through respectful and efficient customer service.
- Prepare for increased responsibilities as you advance in your career with Mariner Finance.
Essential Duties:
Your primary duties will include:
- Delivering outstanding customer service by proactively addressing issues, offering loan solutions tailored to customer needs, and enthusiastically promoting all available sales products.
- Processing credit loan applications and analyzing credit and financial information for both current and prospective customers.
- Reaching out to customers with overdue balances to propose potential solutions and resolve delinquencies.
- Consistently achieving results by meeting or exceeding individual and branch sales goals.
- Learning and adhering to Federal, State, and Local Consumer laws to ensure compliance.
- Managing a cash drawer, processing payments, and making daily deposits as required.
- Performing additional tasks as needed to maintain high-quality customer service.
Required Qualifications:
Candidates must possess:
- A minimum of one (1) year of experience in a customer service or sales role.
- A high school diploma or equivalent.
- Reliable transportation.
- Excellent written and verbal communication skills, with the ability to effectively engage with customers and colleagues.
- Proficiency in Microsoft Office or similar software, with a willingness to learn financial services applications.
- The ability to perform essential functions accurately and in a timely manner.
- Strong problem-solving and interpersonal skills, especially in challenging situations.
- The capability to obtain necessary licenses to sell insurance products offered by the branch.
Preferred Qualifications:
Additional desirable qualifications include:
- Experience in cash handling, sales, or collections.
- Some college coursework.
- Bilingual proficiency in Spanish and English.
Physical Requirements:
While fulfilling the duties of this position, employees are frequently required to:
- Remain seated for extended periods.
- Reach with hands and arms, operate computer and phone systems, and communicate verbally.
- Occasionally move about the office and lift/move up to twenty (20) pounds.
Compensation:
The hourly wage will be based on skills and experience, with eligibility for a competitive incentive program linked to individual and company performance.
Benefits:
Mariner Finance provides a comprehensive benefits package for eligible employees, which includes:
- Health Insurance with Health Savings Account (HSA) options.
- Vision Insurance.
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
- Voluntary benefits such as Accident, Critical Illness, and Supplemental Life Insurance.
- 401(k) plan with company matching contributions.
- Paid Time Off, accruing a minimum of 120 hours annually.
- 11 Paid Holidays.
- Employee Assistance Program (EAP).
- Education Assistance Program.
This job description is intended to provide a general overview of the position and is not exhaustive. Duties and responsibilities may change or new ones may be assigned at any time without notice.
Mariner Finance is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.
Employees must be able to perform the essential functions of the position satisfactorily, and reasonable accommodations will be made for individuals with disabilities, as required by law.
This is a drug/alcohol/smoke-free workplace.
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