Financial Services Branch Leader

2 weeks ago


Houghton Lake, Michigan, United States North Central Area Credit Union Full time

At North Central Area Credit Union, we are committed to delivering outstanding financial solutions and enhancing community development. As a member-oriented financial organization, we emphasize tailored service, innovative offerings, and nurturing enduring relationships with our members.


Position Overview:


We are in search of a proactive and seasoned Branch Leader to manage our team and propel the success of our branch.


Key Responsibilities:

Leadership & Management:
Inspire, guide, and empower branch personnel to reach peak performance and provide exceptional member service. Conduct regular assessments of performance and offer coaching and growth opportunities.

Operational Oversight:
Supervise daily branch functions, ensuring adherence to credit union policies and regulatory standards.

Financial Performance:
Evaluate and enhance branch financial outcomes, including achieving sales targets, managing budgets, and optimizing profitability.

Member Service:
Cultivate a positive member experience by addressing inquiries, resolving challenges, and ensuring high satisfaction levels. Advocate and promote credit union products and services.

Community Engagement:
Act as a representative of the credit union within the community, fostering connections with local enterprises and organizations. Formulate and execute strategies to boost branch visibility and community participation.

Risk Management:
Guarantee branch security, operational integrity, and compliance with all risk management protocols.

Education:
A Bachelor's degree in Business Administration, Finance, or a related discipline is preferred. Equivalent professional experience may be considered.

Experience:
A minimum of 3-5 years in branch management or a comparable leadership role within the financial services sector is preferred.

Familiarity with credit union policies and procedures is essential.

Skills:
Demonstrated leadership, organizational, and interpersonal abilities. Proficiency in financial oversight, sales methodologies, and customer relations. Capability to analyze and interpret financial information.
Why Join Us?
Competitive salary and benefits package
Opportunities for professional development and career advancement
Supportive and inclusive workplace culture
Strong emphasis on work-life balance


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