Windows 10 Technical Support Specialist

4 weeks ago


Nashville, Tennessee, United States TEKsystems Full time
Job Overview

Position Duration: 1 Year

Role Summary: The selected candidate will deliver Windows 10 Technical Support to end-users, ensuring optimal functionality and user satisfaction.

Key Responsibilities:

  • Provide day-to-day assistance to end-users, focusing on customer service excellence.
  • Utilize 2 to 3 years of hands-on experience in a corporate setting for effective deskside support.
  • Offer support for Windows 10 and Microsoft Office applications.
  • Implement hard drive encryption solutions, specifically BitLocker.
  • Assist with client networking issues.
  • Manage desktop and laptop installation and de-installation processes.
  • Conduct hardware support for desktop and laptop systems.

Essential Skills:

  • 2 to 3 years of Windows 10 Desktop Support experience in a corporate environment, with some exposure to Windows 7.
  • Experience in end-user client LAN/Networking support.
  • Strong customer service skills.

Work Environment: The role involves supporting over 700 users.

Additional Qualifications:

  • Proficiency with Dell Hardware, Windows 10, Microsoft Office, ServiceNow, BitLocker, PC Refresh, Imaging, Pulse Secure, iDevice Support, and MAC Support.
  • A High School diploma and A+ Certification are required.
  • Ability to provide level 2 support and determine when to escalate to level 3 support.

Impact on Customers: By providing local desktop support, we aim to minimize travel costs and ensure that local users receive timely assistance, thereby meeting service level expectations.

Interview Process: Candidates will undergo a single phone interview.

Reason for Opening: Addressing the ticket backlog for Windows 10/7 deskside support.



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