IT Support Specialist

1 day ago


Nashville, Tennessee, United States Omni Inclusive Full time
IT Site Support Specialist

Omni Inclusive is seeking a skilled IT Site Support Specialist to manage technical support services for our employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support, as well as assist with projects like storage implementation, server and network upgrades, and mobile computing reviews.

Key Responsibilities:
  • Provide technical expertise and end-user support in areas such as Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support.
  • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams.
  • Provide desktop/laptop break/fix/maintenance support.
  • Provide support to growing mobility platform (iOS, Android, and Windows-based platform).
  • Technology onboarding deployment and offboarding asset recovery.
  • PC and Laptop build.
Requirements:
  • Demonstrated prior IT experience, preferably within the professional services industry.
  • Excellent communications skills and an aptitude for problem solving.
  • Ability to prioritize issues on a case-by-case basis.
  • Excellent customer service skills.
  • Experience working in an ITIL-based Service Desk.
  • Extensive knowledge and experience with Windows-based technologies.
  • Hardware platforms including Client laptops & Cisco phones.
  • Microsoft technologies such as Active Directory, SCCM, and Exchange.
  • Outstanding troubleshooting skills in WAN/LAN/Desktop situations.
  • Excellent written and verbal communication skills that help represent diverse communities.


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