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Technical Support Specialist

2 months ago

Nashville, Tennessee, United States Omni Inclusive Full time

Position Overview: The IT Site Support Specialist is tasked with overseeing technical assistance services for all personnel in designated offices. This role is hands-on, requiring the individual to deliver both remote and on-site support while contributing to projects such as storage implementations, server and network enhancements, and mobile computing assessments.

Key Responsibilities:

  • Delivering technical knowledge and user support across Mac OS, Microsoft Windows (Windows 10), Microsoft Office 365, various off-the-shelf applications, Remote Connectivity Platforms, and network/local Client & Canon printers through desk-side, phone, or remote assistance.
  • Meticulously logging support tickets and ensuring prompt resolution of first-line issues, or escalating them to specialized support teams as necessary.
  • Executing desktop and laptop break/fix maintenance and support.
  • Assisting with the expanding mobility platform, including iOS, Android, and Windows-based systems.
  • Managing technology onboarding and offboarding asset recovery processes.
  • Building PCs and laptops as required.

Qualifications:

The ideal candidate for the IT Site Support Specialist role will possess prior IT experience, preferably within the professional services sector, alongside exceptional communication skills and a strong problem-solving aptitude. We seek individuals who demonstrate:

  • The ability to prioritize tasks based on individual case needs.
  • Outstanding customer service capabilities.
  • Experience in an ITIL-based Service Desk environment.
  • Comprehensive knowledge and hands-on experience with Windows technologies.
  • Familiarity with hardware platforms, including Client laptops and Cisco phones.
  • Proficiency in Microsoft technologies such as Active Directory, SCCM, and Exchange.
  • Exceptional troubleshooting skills in WAN, LAN, and desktop scenarios.
  • Excellent written and verbal communication skills that effectively represent diverse communities.