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Strategic Client Services Representative

2 months ago

Mount Laurel New Jersey, United States Harmony Roze Staffing & Recruiting Full time

Job Summary:

Harmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer support and service to our strategic clients.

Key Responsibilities:

  • Act as the single point of contact for a portfolio of customers, providing timely and effective support to meet their needs.
  • Responsible for servicing all aspects of the client relationship, including financials, reconciliation, and problem-solving.
  • Develop and maintain strong relationships with clients, including government entities, large corporations, and other strategic partners.
  • Utilize analytical and problem-solving skills to resolve complex customer-facing issues.
  • Work effectively in a team environment, collaborating with internal stakeholders to ensure service levels and metrics are met.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 1-3 years of experience in collections, customer service, or a related field.
  • Strong verbal and written communication skills.
  • Intermediate knowledge of Microsoft Office products, specifically Excel and Word.
  • Ability to work independently and make customer-impacting decisions.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.