Strategic Client Services Representative

2 weeks ago


Mt Laurel Township NJ USA, United States Abela Staffing LLC Full time
Job Title: Strategic Client Services Representative

Abela Staffing LLC is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our financial services team, you will be responsible for providing exceptional customer service and support to our strategic clients.

Key Responsibilities:
  • Act as the single point of contact for a portfolio of customers, taking ownership of their servicing processes.
  • Respond to customer inquiries in a timely manner, providing best-in-class customer service while maintaining internal aging receivable levels.
  • Conduct large-scale reconciliation and cash application analyses to identify and resolve complex customer-facing issues.
  • Develop and implement action plans to address customer concerns and improve service levels.
  • Collaborate with internal teams and external partners to ensure seamless service delivery and meet group and individual metrics.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 1-3 years of collections/customer service experience.
  • Strong verbal and written communication skills.
  • Intermediate knowledge of Microsoft Office products, specifically Excel and Word.
  • Ability to work independently and make customer-impacting decisions with minimal supervision.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for financial services, please submit your application.



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