Veterinary Client Service Representative

2 days ago

Laurel, Montana, United States HousePaws Mobile Veterinary Service Mount Laurel Full time
Job Title: Client Service Representative

At HousePaws Mobile Veterinary Service Mount Laurel, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and ensuring a positive experience for our patients and their owners.

Key Responsibilities:
  • Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
  • Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
  • Respond with compassion and empathy in stressful and emotional situations
  • Maintain a clean, stocked and orderly lobby and front office area
  • Educate clients on wellness plans, food and products sold in waiting room
  • Perform opening and closing procedures, end of day reports and deposits
  • Data Entry: records, client questionnaires, referral information, etc
  • Distribute mail
  • Ensure that referral letters and lab results go to the corresponding veterinarians
  • Admit patients: ensuring that the patient is weighed and all information is current
Requirements:
  • 1-3 years' experience in veterinary practice (or human medical practice) preferred
  • Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
  • Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
  • There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
  • Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
  • Excellent communication skills with clients and team members
  • Proficient time management, ability to problem solve, learn, and handle multiple tasks
  • Enthusiastic team player with a patient, and positive professional attitude
  • Must be able to work seated for a majority of day
Benefits:
  • Short Term Disability paid for by employer
  • Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
  • Company Sponsored Employee Assistance Program (Headspace)
  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
  • Kaiser/UMR Insurance Plans with multiple options
  • Flexible Spending Account or Health Savings Account options
  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members
  • United Healthcare Vision Insurance options
  • Long Term Disability option
  • Progyny-Fertility and Family Building Support (up to $10,000)
  • Team Member Discounts for Pet Care
  • Paid time off-inclusive of sick, personal, and vacation
  • LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
  • Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
  • Referral Bonus Program
  • DailyPay on Demand

We are a state of the art veterinary service that focuses on preventative medicine, client education, and thorough patient care. At HousePaws, the best level of veterinary care is our highest mission. We will provide the finest personal service and create a warm, relaxed, professional environment for our clients to provide consistently high quality care to our patients. HousePaws mission is to fulfill our patients' health needs and to address our clients' concerns while creating a sense of family.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

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