Director of Client Services and Engagement

4 days ago


Mount Laurel, New Jersey, United States Association Headquarters Full time
Job Title: Director of Client Services and Engagement

Association Headquarters is seeking a highly skilled Director of Client Services and Engagement to lead our team in delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Lead and Manage Account Executives: Develop and retain high-performing Account Executive teams, providing individualized coaching and mentoring to ensure high performance.
  • Client Relationship Management: Cultivate and maintain strong relationships with clients, ensuring their satisfaction and driving long-term loyalty. Conduct regular check-ins and reviews with client leadership.
  • Strategic Planning: Develop and implement comprehensive client engagement strategies aligned with company goals, identifying opportunities for service improvement and innovation based on client feedback and market trends.
  • Interim Roles: Serve as Interim Executive Director, Account Executive, or Transition Manager as assigned.
Requirements:
  • Education and Experience: A bachelor's degree is required, but an MBA is preferred. A minimum of ten years of related industry experience is also required, CAE is preferred.
  • Leadership and Communication Skills: Strong leadership and communication skills, strategic thinking, problem-solving, and organizational skills are essential for this role.
  • Client Management Skills: Proven ability to build and nurture client relationships, analyze data, and develop actionable insights.
  • Personality and Interpersonal Skills: Emotional agility, ability to work well with a wide variety of personalities and roles, and establish credibility with managers at AH.
  • Tenacity and Conflict Resolution: Ability to push back on how things are done today, communicate effectively to gain critical buy-in throughout the team, and maintain excellent customer relationships.
Benefits:
  • Medical, Dental, and Vision: Comprehensive benefits package.
  • 401k: Retirement savings plan.
  • Flexible Schedules: Flexible work arrangements to support work-life balance.
  • On-site Fitness Center: Access to a state-of-the-art fitness center.
  • Tuition Reimbursement: Opportunities for professional development and growth.


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