Director of Client Services and Engagement

2 days ago


Mount Laurel, New Jersey, United States Association Headquarters Full time
Job Title: Director of Client Services and Engagement

Association Headquarters is seeking a highly skilled Director of Client Services and Engagement to lead our client services team. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Lead and manage a team of Account Executives to ensure delivery of exceptional client services and engagement.
  • Develop and execute strategies to enhance client satisfaction, retention, and growth.
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolution of client issues.
  • Cultivate and maintain strong relationships with clients to drive long-term loyalty.
  • Develop and implement comprehensive client engagement strategies aligned with company goals.
Requirements:
  • Bachelor's degree required, MBA preferred.
  • Minimum 10 years of related industry experience, CAE preferred.
  • Strong leadership and communication skills, strategic thinking, problem-solving, and organizational skills.
  • Proven ability to build and nurture client relationships, analyze data, and develop actionable insights.
  • Emotional agility, ability to work well with diverse personalities and roles.
  • Tenacity and conflict resolution skills, ability to push back on current processes and communicate effectively.
  • Accountability, ability to plan, work, and communicate progress.
  • Technical proficiency in CRM systems and other relevant tools for client engagement and relationship management.
Benefits:
  • Medical, dental, and vision benefits.
  • Voluntary life insurance, AFLAC available.
  • Paid holidays and PTO accrual.
  • 401k plan.
  • Basic life insurance, short-term and long-term disability.

Association Headquarters is a leader in the industry, recognized for our commitment to customer service and employee satisfaction. We offer a dynamic work environment, flexible schedules, and opportunities for growth and development. If you are a motivated and results-driven professional looking for a challenging opportunity, apply now to become our Director of Client Services and Engagement.



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