Customer Service Representative

3 weeks ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary:

We are seeking a highly skilled Player Services Representative to join our team at Choctaw Resort Development Enterprise. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.

Key Responsibilities:
  • Assist guests with transactions, including cash handling, debit/credit card processing, and markers
  • Balancing bank drawers, maintaining accuracy throughout all phases of the process
  • Maintain a professional departmental, company, and community reputation
  • Provide guest information on Player's Club Cards, promotions, and special events
Requirements:
  • High School diploma or GED required; previous money handling experience preferred
  • Ability to score an 84.5% on the Basic Math Test and pass required testing
  • Excellent communication, organizational, and analytical skills
Working Conditions:

The work environment is moderate noise level, with occasional loud noises when on the casino floor. Tobacco smoke may be present in designated areas. Varying schedules are required to reflect business needs.

Compensation:

$42,000 - $50,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for career advancement.



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