Customer Experience Director
1 week ago
Job Title: Customer Experience Director
Company: Michaels
At Michaels, we are dedicated to delivering exceptional customer-centric experiences. We are seeking a Customer Experience Director to oversee efficient cash handling operations and uphold brand standards in our stores. Your responsibilities will include leading omnichannel processes, maintaining store organization, and providing outstanding customer service.
Main Responsibilities:
- Collaborate with the store manager to enforce standardized operational procedures and company programs.
- Ensure compliance with cashier area policies and manage the team to meet job-related expectations.
- Develop and execute in-store courses and events based on company guidelines.
- Lead omnichannel processes to enhance customer engagement.
- Implement loss prevention and security programs to protect company assets.
- Train and mentor the customer service team for performance management and growth.
Requirements:
- Ability to stand for long periods
- Move around the store
- Frequently bend, lift, carry, reach, and stretch
- Handle heavy boxes and access high shelves
- Work in a fast-paced retail environment
About Michaels
Michaels is a leading arts and crafts retailer committed to fostering creativity, leadership, and inclusivity. We offer opportunities for personal and professional growth as we aim to inspire our customers and communities. With over 1,290 stores in North America, Michaels operates a diverse range of retail formats, including Artistree and MakerPlace by Michaels.
Michaels is an Equal Opportunity Employer
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