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Customer Service Director

2 months ago

Issaquah, Washington, United States Marcel Dore - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and experienced professional to join our team as a Customer Service Manager at Marcel Dore - State Farm Agent. As a key member of our agency, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.

Key Responsibilities
  • Lead Generation and Conversion: Develop and execute strategies to identify and convert leads into long-lasting customer relationships.
  • Marketing and Sales Support: Collaborate with our agent to establish and meet marketing goals, and provide sales support to ensure successful customer interactions.
  • Customer Relationship Management: Foster strong relationships with customers, understand their needs, and provide tailored solutions to maximize value.
  • Team Collaboration: Work closely with our agency team to ensure seamless customer service and support.
Requirements
  • Sales Experience: Proven track record of sales success, preferably in outside sales, inside sales, retail sales, or telemarketing.
  • Goal-Oriented: Ability to meet sales goals and quotas, and drive results-oriented sales strategies.
  • Customer Focus: Excellent communication and interpersonal skills, with a strong ability to relate to customers.
  • Industry Knowledge: Property & Casualty license and a deep understanding of insurance products and industry trends.
Benefits
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Benefits Package: Paid time off, health benefits, and profit sharing opportunities.
  • Professional Growth: Opportunities for advancement and career development within our agency.