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Customer Service Ambassador
2 months ago
Arena Sports is a family-run business dedicated to providing exceptional entertainment experiences for families. We offer a range of programs and services, including soccer leagues, classes, camps, birthday parties, and more.
Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As the face of Arena Sports, you will be responsible for providing outstanding customer service and ensuring that every guest has an exceptional experience.
Key Responsibilities- Become well-versed in all Arena Sports offerings to provide expert advice and guidance to customers
- Collaborate with customers to resolve issues and answer questions in a professional and courteous manner
- Effectively communicate with customers in person, via our Point of Sale and Scheduling platforms, and through other means as needed
- Process transactions accurately and efficiently, including cash and credit card payments
- Provide exceptional service to customers, including serving food, beverages, and concessions
- Contribute to maintaining a clean and welcoming facility
- Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers
- Previous customer service experience is preferred but not required
- Ability to multi-task and manage time effectively
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- A competitive compensation package
- A fun and dynamic work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with employer match
- A generous paid time off policy