Sales Support Specialist in Logistics

2 weeks ago


Hazleton, Pennsylvania, United States PFNonwovens LLC Full time
Job Purpose and Role:

As a key representative, you will serve as the primary point of contact between our customers and the organization. Your role is to cultivate strong relationships with clients, assisting them with their sales orders, inquiries, billing issues, cancellations, complaints, and other related matters.

Key Responsibilities:

  • Utilize various communication tools, including computers and telephones, to address customer inquiries effectively.
  • Ensure respectful treatment of customers, striving to meet their needs within company guidelines to guarantee satisfaction.
  • Process sales orders, modifications, and customer inquiries regarding our products.
  • Identify and evaluate customer requirements to enhance overall satisfaction.
  • Employ our computer systems to log, monitor, and report on sales order activities.
  • Maintain the accuracy of pricing, shipping details, and destination information within our systems.
  • Collaborate closely with credit, production, and shipping teams to facilitate timely shipments.
  • Engage with Business Development and R&D teams to provide insights and assist in resolving issues.
  • Support management by providing information, sales data, and order analysis as needed.
  • Monitor customer pricing in relation to standard and specialized product requirements.
  • Address customer complaints and communicate relevant activities to Quality Assurance.
  • Work alongside Quality Assurance to manage customer returns through the RMA system and follow up on complaints.
  • Complete necessary export shipping documentation to meet customer requirements.
  • Perform additional duties as assigned by management.
  • Adhere to all GMP, FDA, and ISO regulations.
Qualifications and Experience:
  • High School diploma or GED is required; an Associate's Degree is preferred.
  • A minimum of two years of experience in a similar customer service role managing accounts.
  • Familiarity with the company, its products, and customer base is essential.
  • Proficient in Microsoft Office Suite, particularly Excel and Word, with strong computer skills and knowledge of shipping processes.
  • Excellent written and verbal communication abilities.
  • Basic understanding of industry standards and market dynamics.
Work Environment:
  • Office-based setting, with adherence to all safety and quality protocols, utilizing appropriate safety equipment at all times.
Physical Requirements:
  • Ability to speak, hear, type, operate a computer, and handle phone communications.
Benefits Offered:

PFNonwovens provides a range of benefits including:
  • Quarterly incentive bonuses.
  • Year-end bonuses.
  • Medical, Dental, and Vision coverage available from the first day of employment.
  • Three personal days after 90 days of service.
  • Up to two weeks of vacation after two months of employment.
  • 401(k) matching program.
  • Tuition reimbursement options.
  • On-site cafeteria with made-to-order meals.
  • Access to a state-of-the-art fitness center at no cost to employees.
  • Company-sponsored holiday and team events.


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