Front Office Operations Manager

1 day ago


Atlanta, Georgia, United States HEI Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.

Key Responsibilities

  • Manage front office operations, including guest registration, check-out, and telephone service, ensuring all brand standards are met.
  • Implement company and franchise programs, driving revenue growth and guest satisfaction.
  • Monitor and maintain front office systems and equipment, ensuring optimal performance.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Provide training and development opportunities for entry-level associates and supervisors.
  • Develop and implement controls for expense management, labor scheduling, and revenue optimization.
  • Collaborate with other hotel departments to enhance communication and guest satisfaction.
  • Ensure compliance with front office, guest service, and PBX standard operating procedures and policies.

Requirements

  • Minimum 1 year of front desk experience, preferably in a hotel setting.
  • High School diploma or equivalent required; hotel experience preferred.
  • Proficient with PMS system and computer literacy essential.
  • Advanced knowledge of brand's reward program and ability to handle cash and credit transactions.
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
  • Ability to stand for extended periods, observe and detect signs of emergency situations, and establish effective working relationships with associates and customers.

Benefits

HEI Hotels & Resorts offers a comprehensive benefits package, including competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.

We are an equal opportunity employer, committed to providing a diverse and inclusive work environment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.Key...


  • Atlanta, Georgia, United States The Kimpton Sylvan Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Kimpton Sylvan Hotel. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences, efficient front office operations, and exceptional customer service.Key ResponsibilitiesGuest Services: Provide exceptional...

  • Front Office Manager

    2 weeks ago


    Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time

    Job Title: Front Office ManagerLocation: Courtyard by Marriott Atlanta Norcross, GAAbout Us: Blue Sky Hospitality Solutions is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences and creating memorable moments for our guests.Job Description: We are seeking an experienced and dedicated Front Office Manager to lead...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job DescriptionJob Title: Assistant Front Office Manager - Hotel OperationsJob Summary:We are seeking a highly motivated and experienced Assistant Front Office Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest experiences.Key...


  • Atlanta, Georgia, United States FORTH Atlanta Full time

    Position OverviewWe are seeking a dedicated and detail-oriented Assistant Front Office Manager to oversee our front office operations at FORTH Atlanta. This role is essential in ensuring that our guests receive exceptional service and that our front office team operates efficiently.Key Responsibilities:Guest Interaction: Welcome every guest warmly, ensuring...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest service.Key Responsibilities:Guest Service: Ensure that all arriving and departing guests are treated with...


  • Atlanta, Georgia, United States FORTH Atlanta Full time

    Position OverviewAs a key member of the Front Office team at FORTH Atlanta, you will play a vital role in delivering exceptional guest experiences. This position requires a blend of leadership, organizational skills, and a passion for hospitality.Key Responsibilities:Guest Engagement: Welcome every guest warmly, ensuring a positive first...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Overview: As a vital part of a premier hospitality establishment, the Omni Hotel at The Battery Atlanta stands as the official hotel of a renowned sports team and is strategically located near key attractions and amenities. This upscale hotel boasts 16 floors with 264 accommodations, including 28 luxurious suites, and offers over 20,000 square feet of...


  • Atlanta, Georgia, United States Hilton Garden Inn Atlanta Airport Full time

    Job Summary:Hilton Garden Inn Atlanta Airport is seeking a highly skilled Night Audit Supervisor to oversee the nightly operations of our hotel. As a key member of our front office team, you will be responsible for ensuring the smooth execution of night audit tasks, maintaining accurate records, and providing exceptional hospitality to our guests.Key...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for managing the front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.Key...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for managing the front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.Key...


  • Atlanta, Georgia, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description **Overview** The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC, responsible for ensuring exceptional customer service and efficient front desk operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced...


  • Atlanta, Georgia, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description **Overview** The Hotel Front Office Supervisor is a key member of our hotel team, responsible for ensuring that guests receive exceptional customer service and that the front desk operations run smoothly. **Responsibilities** * Supervise and train front desk staff to provide excellent customer service *...


  • Atlanta, Georgia, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description **Overview** The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC, responsible for ensuring exceptional customer service and efficient front desk operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced...


  • Atlanta, Georgia, United States Marriott International Inc Full time

    Job SummaryAs a Front Office Manager at Marriott International Inc, you will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional customer service, and driving business growth. This role requires a strong leader who can motivate and inspire a team to deliver outstanding results.Key ResponsibilitiesLead the Front...

  • Front Office Manager

    1 month ago


    Atlanta, Georgia, United States Atlanta Marriott NortheastEmory Area Full time

    Who this job will appeal toA Leader with a smile Someone who absolutely LOVES people and is seeking to join a company that LOVES their associatesWhat you will be doingIn this role you will assist the FOM manage the day to day operations and of the front office staff; schedule, plan, and develop and communicate departmental strategies and goals. Responsible...


  • Atlanta, Georgia, United States Marriott International Inc Full time

    Job SummaryAs a Front Office Manager at Marriott International Inc, you will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional customer service, and driving business growth. This role requires a strong leader who can motivate and inspire a team to deliver outstanding results.Key ResponsibilitiesLead the Front...


  • Atlanta, Georgia, United States Hilton Garden Inn Atlanta Airport Full time

    Job Title: Front Desk ManagerLocation: Hilton Garden Inn Atlanta AirportJob Summary:The Hilton Garden Inn Atlanta Airport is seeking a dedicated and professional Front Desk Manager to lead our front office team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to providing exceptional guest experiences. As...


  • Atlanta, Georgia, United States Loews Hotels Full time

    Located in the heart of Midtown, Loews Atlanta Hotel offers guests easy access to some of the city's finest attractions. This property is a modern Southern gem, featuring stunning views and beautifully appointed rooms. As the Front Office Operations Supervisor, you will be responsible for overseeing the delivery of exceptional front desk services to our...


  • Atlanta, Georgia, United States IHG Full time

    **Job Summary**We are seeking a highly skilled and experienced Front Desk Duty Manager to join our team at IHG. As a Front Desk Duty Manager, you will be responsible for managing the activities of a front desk shift, ensuring that guests receive prompt, professional attention and personal recognition.**Key Responsibilities**• Manage the front desk shift,...