Front Office Operations Manager
1 day ago
Job Summary
We are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.
Key Responsibilities
- Manage front office operations, including guest registration, check-out, and telephone service, ensuring all brand standards are met.
- Implement company and franchise programs, driving revenue growth and guest satisfaction.
- Monitor and maintain front office systems and equipment, ensuring optimal performance.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Provide training and development opportunities for entry-level associates and supervisors.
- Develop and implement controls for expense management, labor scheduling, and revenue optimization.
- Collaborate with other hotel departments to enhance communication and guest satisfaction.
- Ensure compliance with front office, guest service, and PBX standard operating procedures and policies.
Requirements
- Minimum 1 year of front desk experience, preferably in a hotel setting.
- High School diploma or equivalent required; hotel experience preferred.
- Proficient with PMS system and computer literacy essential.
- Advanced knowledge of brand's reward program and ability to handle cash and credit transactions.
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
- Ability to stand for extended periods, observe and detect signs of emergency situations, and establish effective working relationships with associates and customers.
Benefits
HEI Hotels & Resorts offers a comprehensive benefits package, including competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.
We are an equal opportunity employer, committed to providing a diverse and inclusive work environment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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