Guest Services Representative

1 day ago


Chattanooga, Tennessee, United States WoodSpring Hotels Full time
Job Title: Guest Services Representative

At WoodSpring Hotels, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-In/Check-Out: Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Payment and Billing: Secure payment, verify and adjust billing, and compute bills.
  • Leadership and Training: Provide leadership to the team, offer ongoing training and coaching, and lead by example.
  • Hotel Operations: Keep abreast of hotel policies, room rates, group discounts, and special offerings.
  • Guest Communication: Issue room keys, explain room features, and provide directions and information about property amenities, services, and local areas of interest.
  • Record Keeping: Keep records of room availability and guests' accounts.
  • Bookkeeping: Perform bookkeeping activities, such as making cash deposits, completing daily audits, running reports, and posting payments to guest folios.
  • Emergency Response: Respond to emergency situations, such as police, fire, or medical emergencies.
Requirements:
  • Education: High school diploma or equivalent, college degree preferred.
  • Experience: 2-5 years of prior guest service experience in a hotel preferred.
  • Skills: Good people skills, computer skills, and ability to access and accurately input information into a computer system.
  • Physical Demands: Ability to stand, walk, sit, use hands to handle objects, reach, climb stairs, balance, stoop, kneel, crouch, talk, hear, taste, or smell.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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