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Guest Service Representative

2 months ago

Chattanooga, Tennessee, United States LBA Hospitality Full time
Job Title: Guest Service Representative - Night Auditor

Job Summary: We are seeking a highly skilled Guest Service Representative - Night Auditor to join our team at LBA Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash and credit transactions, and maintaining accurate records.

Responsibilities:

  • Provide excellent guest service in a professional and courteous manner.
  • Process cash and credit transactions, including handling guest payments and resolving any discrepancies.
  • Maintain accurate records, including guest information and financial transactions.
  • Assist with guest issues and concerns, providing solutions and alternatives when necessary.
  • Work collaboratively with other departments to ensure seamless guest experience.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Ability to lift up to 30 pounds and stand for long periods.

Working Conditions: This position requires working in a fast-paced environment, with frequent interactions with guests and colleagues. The ability to multitask and prioritize tasks is essential. The ideal candidate will be able to work effectively in a team environment and provide exceptional guest service.

What We Offer: As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.