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Guest Services Associate
2 months ago
As a Guest Services Associate at the Hunter Museum, you will be responsible for providing exceptional customer service to museum guests, gift shop customers, and fellow teammates.
Key responsibilities include:
- Performing daily operations of the guest service desk with a focus on customer service, organization, and efficiency.
- Ensuring guests are attended to professionally, courteously, and promptly, and selling admission tickets.
- Adhering to admission and cash handling procedures and balancing the drawer before and after every shift.
- Greeting and orienting visitors and self-guided groups.
- Participating in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum.
- Balancing the welfare of the museum with the expectations of museum visitors, communicating with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, and resolving visitor concerns and complaints.
- Encouraging and recording guest feedback through surveys.
- Working with the maintenance department to ensure public spaces are neat, sanitized, clean, and inviting.
- Assisting with the everyday operations of the museum gift shop, including merchandising, pricing, stocking, receiving, ordering, and managing store displays and consignment products.
- Assisting with special store promotions, such as trunk shows, book signings, holiday promotions, and special group promotions.
- Complying with the Hunter Museum standard dress code protocol for Guest Service Associates.
- Participating in all staff meetings and curatorial exhibition walk-throughs and providing administrative support as needed, including assistance with museum fundraising events.
- Understanding general museum operations and safety policies.
- Other duties as assigned.
To be successful in this role, you will need:
- Knowledge of guest service principles, practices, and procedures.
- Ability to implement effective initiatives and strategies to ensure consistent excellent guest services in all areas of the Hunter.
- Strong communication, negotiation, and leadership skills.
- Retail sales experience preferred.
- Knowledge of Point of Sale cash register procedures.
- Strong technological skills, including familiarity with database systems and phone applications.
- College Degree preferred with course work in business, marketing, sales, and/or art history preferred. Related customer service work experience or an equivalent combination of education, training, and experience.
This is a part-time, hourly position. You must be available to work evenings, weekends, and holidays.
The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers, and all of its audiences.
", "About the Hunter Museum": "The Hunter Museum of American Art is a premier cultural institution in the Southeast, dedicated to collecting, preserving, and exhibiting American art from the colonial period to the present.
We are committed to providing exceptional customer service and creating a welcoming environment for all visitors.
", "Why Work at the Hunter Museum": "As a Guest Services Associate at the Hunter Museum, you will have the opportunity to work in a dynamic and inclusive environment, surrounded by beautiful art and a passionate team of professionals.
You will have the chance to develop your skills and knowledge in customer service, sales, and museum operations, and contribute to the success of our museum.
", "Equal Opportunity Employer": "The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers, and all of its audiences.
", "Location": "Chattanooga, TN
", "Education Status": "High School Diploma or Equivalent
", "Seeking Status": "Full-time
", "Job Type": "Part-time
", "Hours of Work": "Varies
", "Salary Range": "$15-$20 per hour
", "Benefits": "Health insurance, paid time off, and professional development opportunities
", "How to Apply": "Please submit your application, including your resume and a cover letter, to [insert contact information].
", "Contact Information": "[insert contact information]
", "Application Deadline": "Open until filled
", "Job Description": "This is a part-time, hourly position. You must be available to work evenings, weekends, and holidays.
The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers, and all of its audiences.
", "Job Title": "Guest Services Associate"}