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Guest Services Supervisor

3 months ago

Chattanooga, Tennessee, United States The Edwin Chattanooga Full time
Job Title: Guest Services Supervisor

We are seeking a highly skilled Guest Services Supervisor to join our team at The Edwin Chattanooga. As a key member of our Front Office team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:
  • Assist the Front Office Manager in overseeing the Front Office team and ensuring excellent guest service.
  • Manage the first impressions of our guests and maintain a high standard of service.
  • Focus on promoting internal growth programs and continuously exemplify our company culture.
  • Meet and exceed company goals and metrics, including guest satisfaction and room occupancy.
  • Perform any other duties as requested by management to aid in the better operation of the hotel and service to guests.
Requirements:
  • Proven advanced knowledge and skills related to guest services, PMS systems, and basic supervisory skills.
  • Ability to work a flexible schedule and communicate effectively in writing, by telephone, and in person.
  • Organized, honest, and able to work well with others, maintaining a clean and attractive work area, uniform, and person.
  • High degree of integrity and humility, living by the Golden Rule.
  • Ability to bend, reach, kneel, push, and stretch, and lift and/or carry up to 25 pounds.
  • Good eyesight enabling vision both near and far, and ability to use/lift arms for up to 8 hours.
  • Clear, understandable voice, and ability to hear at a basic level and understand English.
What We Offer:
  • A dynamic and entrepreneurial work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive company culture.

The Edwin Chattanooga is an equal opportunity/AA/Disability/Veteran employer. We celebrate diversity and are committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.