Technical Support Analyst

2 weeks ago

Washington, Washington, D.C., United States Booz Allen Hamilton Full time

Role Overview:

As a vital member of our team, you will deliver comprehensive support and spearhead troubleshooting and implementation initiatives for designated technology products or applications. Leverage your advanced consulting abilities, extensive technical knowledge, and thorough industry insights to craft innovative solutions for intricate challenges. Operate with minimal supervision while mentoring and guiding fellow team members.

Essential Qualifications:

  • Over 6 years of experience collaborating closely with IT departments to tackle and resolve technical issues, escalating complex matters when necessary for prompt resolution.
  • Proficient in translating complex technical concepts into clear, understandable language for non-technical users, ensuring effective communication and resolution of problems.
  • Familiarity with computer software systems, including databases, office applications, and operating systems.
  • Expertise in maintaining detailed records of technical issues, solutions, and user interactions to develop a knowledge base for future reference.
  • Ability to guide customers through application-related issues, providing step-by-step assistance in the problem-solving process.
  • Skill in identifying recurring technical problems and patterns, contributing insights for continuous improvement and proactive problem-solving.
  • TS/SCI clearance is mandatory.
  • Bachelor's degree or 8+ years of relevant experience in DevOps in lieu of a degree.

Preferred Qualifications:

  • Experience with tools such as JIRA, SharePoint, or ServiceNow.
  • Demonstrated ability to be a self-starter with a strong work ethic.
  • Excellent client service, organizational, and critical thinking skills.
  • Outstanding verbal and written communication abilities.

Security Clearance:

Candidates selected will undergo a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Career Development:

Grow With Us
We prioritize your professional growth, offering various avenues for career development. With opportunities for professional and leadership development, tuition reimbursement, mentoring, and firm-sponsored networking, you can navigate a unique and fulfilling career path tailored to your aspirations.

A Community That Welcomes You
Diverse perspectives foster collective ingenuity. Here, you are encouraged to bring your authentic self to work. With numerous business resource groups and other connection opportunities, you'll quickly build your community.

Well-Being Support
Our wellness programs include HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, alongside options for flexible schedules and remote or hybrid work arrangements, we support you in achieving a balanced and fulfilling life—both professionally and personally.

Your Journey as a Candidate
At Booz Allen, we recognize that our people drive our success, and we value relationships above all. We aim to keep you informed about what to expect as we connect with you during your candidate journey.

Compensation Overview

At Booz Allen, we celebrate your contributions and provide opportunities that support your overall well-being. Our offerings encompass health, life, disability, financial, and retirement benefits, along with paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and exemplary demonstration of our values. Full-time and part-time employees working at least 20 hours a week regularly are eligible for our benefit programs. Individuals who do not meet this threshold may only qualify for select offerings, excluding health benefits. We encourage you to explore our total benefits by visiting our Careers site.

Work Model
Our people-first culture emphasizes the importance of flexibility and collaboration, whether in person or remotely.

  • If this position is designated as remote or hybrid, you will occasionally work from a Booz Allen or client site facility.
  • If this position is classified as onsite, you will collaborate with colleagues and clients in person as required for the specific role.

EEO Commitment

We are an equal employment opportunity/affirmative action employer that empowers our people to drive change fearlessly—regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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