Technical Support Specialist
2 weeks ago
Position Title:
Helpdesk Analyst – Immediate Openings
Location:
Remote Work Not Available
Compensation:
$26/HR on W2 Only – No C2C Options
Work Environment:
Onsite Presence Required
Contract Duration:
12+ months
Visa Sponsorship:
WE DO VISA TRANSFERS
Key Responsibilities:
- Proficient in Microsoft Windows platforms (Windows 7, 10)
- Knowledgeable in networking, including LAN, WAN, and corporate enterprise domain infrastructure
- Experience with Windows desktop and server operating systems
- Familiarity with Microsoft Active Directory
- Competence in Microsoft Outlook
Essential Qualifications:
- Strong client-centric approach, ensuring high-quality service delivery.
- Ability to respond promptly and effectively to client issues and requests.
- Communicate with clients via phone or email to address their concerns.
- Deliver exceptional service throughout the issue resolution process.
- Collaborate with engineering teams and product owners for troubleshooting support.
- Manage all issues comprehensively, providing timely updates and following up until resolution.
- Maintain meticulous ticket management, including appropriate categorization and detailed notes.
- Regularly update and enhance knowledgebase documentation.
- Proactively analyze current practices to identify improvement opportunities.
- Willingness to acquire in-depth knowledge of supported systems and products, including Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile, and others.
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