Restaurant Food and Beverage Supervisor

2 weeks ago

Calistoga, California, United States Four Seasons Hotels Limited Full time

Job Summary:

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Four Seasons Hotels Limited. As a Food and Beverage Supervisor, you will be responsible for supervising the day-to-day operations of our restaurants and bars, ensuring that our guests receive exceptional service and that our standards are met.

Key Responsibilities:

  • Train, evaluate, motivate, coach, and discipline employees in the Food and Beverage Operations to ensure that established cultural and core standards are met.
  • Work closely with department manager and assist with managing the operation and provide feedback to team members.
  • Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts.
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards.
  • Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality.
  • Properly and accurately close guest checks; record guest charges and gratuities.
  • Oversee amenity program to ensure amenities are delivered accurately and in a timely manner.
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
  • Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions.
  • Recognize, nurture, and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.
  • Describe and ensure quality of all food items, ingredients, and preparation methods.
  • Communicate with employees and managers to ensure operational needs are met.

Requirements:

  • College degree preferably specializing in hotel/restaurant management or equivalent experience.
  • One to two years' previous experience in a line supervisory or assistant manager position in Food and Beverage.
  • Knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting.
  • Ability to multi-task in a high volume and demanding environment.
  • Requires ability to operate computer equipment and other food and beverage computer systems.
  • Strong problem-solving skills, ability to handle difficult situations and guests.

Benefits and Compensation:

Four Seasons Resort and Residences Napa Valley employees can enjoy:

  • Competitive Salary and Benefits.
  • Cigna medical and dental benefit options.
  • 8 weeks of New Parental Leave Pay.
  • Excellent Training and Development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Employee Meals.
  • 401k Retirement Plans.

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