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Luxury Hotel Server

2 months ago

Calistoga, California, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons Hotels Limited is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on the principles of respect, empathy, and a commitment to excellence.

The Role

We are seeking a highly skilled and experienced Banquet Server to join our team at Four Seasons Resort and Residences Napa Valley. As a Banquet Server, you will be responsible for providing exceptional service to our guests during events and functions.

Key Responsibilities
  • Offer pre-determined menu selections to each table and maintain knowledge of each selection's origin, taste, and preparation method.
  • Communicate guest orders, including any special needs or requests, to the Banquet Manager or kitchen, and check completed kitchen orders with the guest's original order.
  • Greet guests in a professional manner and respond urgently and appropriately to guest concerns and requests.
  • Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order.
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
  • Breakdown, clean, and set-up of tables, buffets, and food stations.
  • Plate, prepare, and serve food.
  • Take Guest reservations.
  • Assist with set-up and breakdown of banquet events.
  • Perform other tasks or projects as assigned by management.
  • Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Work harmoniously and professionally with co-workers and supervisors.
Requirements
  • High School Diploma or equivalent.
  • Preferred experience in a luxury hotel in food and beverage service or related work.
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
  • Strong oral presentation skills.
  • Ability to follow detailed instructions regarding events.
  • Ability to execute tasks independently and in a team.
  • Ability to multi-task in a high volume and demanding environment.
  • Strong problem-solving skills, ability to handle difficult situations.
  • Valid driver's license and clean driving record.
Benefits and Compensation

Four Seasons Resort and Residences Napa Valley offers a competitive compensation package, including:

  • Hourly: $17.45.
  • Complimentary Employee Meals.
  • 401k Retirement Plans.
  • Opportunity for career advancement.