Senior IT Specialist
2 days ago
Job Summary:
Paradyme Management, Inc. is seeking a Senior IT Specialist to join our team. As a Senior IT Specialist, you will be responsible for providing technical support and troubleshooting services to our federal customers. You will work independently to resolve complex IT issues, provide guidance and training to less experienced IT staff, and develop procedural and operational changes to minimize or eliminate common problems.
Responsibilities:
Respond to and diagnose complex IT problems by working with users remotely.
Provide guidance and training to less experienced IT staff.
Troubleshoot and resolve complex IT desktop and peripheral issues remotely using telephone and online tools.
Develop procedural and operational changes to minimize or eliminate common problems.
Requirements:
Active Top Secret clearance.
3+ years of experience supporting/troubleshooting Windows 7/10 Operating System, PC's, printers, scanners, and laptops.
Microsoft Office Applications/ Office 365 experience.
Active Directory Users and Computers / Group Policy experience.
Cisco Networking experience.
Protocols: DHCP, DNS, FTP, SMTP, HTTP, SSL experience.
A solid understanding of LAN/WAN topology, TCP/IP, OSI model, routing and subnets.
A+, Network+, and/or Microsoft Certified Professional certification.
Preferred Qualifications:
Microsoft Windows Server 2008, 2012/R2, & 2016 experience.
Microsoft SharePoint and SQL Database Server experience.
VMware vSphere/ESXi experience.
Citrix XenDesktop/Virtual Desktop Infrastructure (VDI) experience.
Video teleconferencing (VTC) experience.
Scripting knowledge (PowerShell, VBScripts, bash, python).
CCNA, MCSE, Security+ and/or ITIL certification.
Paradyme Management, Inc. is an EEO and Affirmative Action Employer.
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