Senior Application Support Specialist

4 weeks ago

Washington, Washington, D.C., United States Innova Solutions Full time
Job Summary:

Innova Solutions is seeking a highly skilled Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our clients, ensuring the smooth operation of our applications, and collaborating with cross-functional teams to resolve complex technical issues.

Key Responsibilities:

Provide exceptional support to clients, responding to inquiries, and resolving issues in a timely and professional manner.
Collaborate with development teams to identify and resolve technical issues, ensuring seamless application performance.
Develop and maintain knowledge articles, best practices, and other documentation to support the support team.
Participate in on-call rotations, providing 24/7 support to ensure business continuity.

Requirements:

Bachelor's degree in Computer Science, Computer Engineering, or related field.
5+ years of experience in application support, with a focus on production support.
Strong knowledge of AWS, EC2 instances, messaging products, and Unix.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Ability to analyze complex technical issues, identify root causes, and develop effective solutions.

What We Offer:

Innova Solutions offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced support professional looking for a new challenge, please submit your application.

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