Customer Account Support Specialist

2 weeks ago


Chicago, Illinois, United States Discover Financial Services Full time

Explore a rewarding career with Discover Financial Services.

At Discover, we empower our employees to make a significant impact from the very first day. Our culture thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to develop and contribute to one of the foremost digital banking and payment solutions providers. Your individuality is valued, providing you with the chance to excel.

Join us in shaping a future where millions achieve their financial aspirations through Discover.

Position Overview:

We are confident you will thrive in our exceptional work environment.

This role requires onsite presence.


We are looking for candidates to fill the following schedule:

• 10:30 AM - 7:00 PM CST
Note: Workdays are Monday to Friday, with weekends assigned as necessary.

Key Responsibilities:

  • Manage routine customer service inquiries and resolve issues through effective communication and problem-solving skills across telephone, digital, or chat platforms.
  • Navigate a computerized system to respond to and troubleshoot customer queries.
  • Exhibit excellent verbal communication and problem-solving abilities, with a capacity for multitasking as required.
  • Proactively manage and escalate risk and customer-impacting concerns to management.

Daily Activities:

  • Assist over 100 customers daily by engaging in a dynamic, fast-paced call environment via phone, online, or chat.
  • Employ empathy and effective communication when addressing customer inquiries.
  • Utilize multiple systems to respond to, troubleshoot, and document customer interactions.
  • Follow standard procedures and scripts to ensure consistency in service delivery.
  • Enhance the Discover Financial brand by providing exceptional care and innovative solutions.

Qualifications:

Preferred Qualifications:

  • High School Diploma or GED.
  • At least 1 year of customer service experience.

Compensation:

The base salary for this position typically ranges from $18.00 to $21.75, with additional incentives available as part of a competitive compensation package. Various factors, including geographical location, relevant experience, education, and skill level, may influence the pay for this role.

Benefits:

We offer a comprehensive range of benefits and programs based on eligibility, including:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Recognition Programs
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

At Discover, we prioritize our customers in everything we do. Each employee contributes to a culture that emphasizes compliance and risk management.

Discover is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.



  • Chicago, Illinois, United States MetroTrade Full time

    **Job Summary**MetroTrade LLC is seeking a highly skilled Customer Support Specialist to play a key role in delivering exceptional customer experiences in the retail futures space. As a Customer Support Specialist, you will be responsible for leveraging various communication channels to resolve client support inquiries, troubleshoot technical issues, and...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    Company OverviewExciting Opportunity as a Customer Support SpecialistAs a Customer Support Specialist, you will be instrumental in delivering outstanding service to our esteemed clientele. Below are the key responsibilities and qualifications for this role:Job ResponsibilitiesInteract with customers through various channels including phone and email.Exhibit...


  • Chicago, Illinois, United States NFP Full time

    About the RoleWe are seeking a highly organized and detail-oriented Account Support Specialist to join our team at NFP. As an Account Support Specialist, you will play a critical role in supporting our brokers and account teams by providing administrative and support functions in the day-to-day servicing of clients.Key ResponsibilitiesAssist insurance...


  • Chicago, Illinois, United States Genesis Marketing Full time

    Customer Support Specialist:*No Prior Experience Required*The Customer Support Specialist will engage with clients to effectively meet their requirements in a courteous, approachable, and consistently professional manner, contributing to the exceptional reputation of Genesis Marketing for superior service and assistance. The role will require adept...


  • Chicago, Illinois, United States Midtown Athletic Club Full time

    Midtown Athletic Club is seeking a Bilingual Customer Support Specialist (French-speaking) to manage client inquiries and oversee the technical aspects of our customer service operations. This role is integral to our mission of providing exceptional service and is based out of our headquarters.Availability:Flexible scheduling options, including evenings,...


  • Chicago, Illinois, United States Midtown Athletic Club Full time

    Midtown Athletic Club is seeking a Bilingual Customer Support Specialist (French-speaking) to address customer inquiries and manage the technical elements of our service. This role is pivotal in ensuring a seamless experience for our members.Availability:Flexible scheduling options (including evenings, weekends, and some holidays)About Midtown Athletic...


  • Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...


  • Chicago, Illinois, United States American Medical Association Full time

    Marketing and Sales SpecialistChicago, IL (Hybrid)The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewCustomer Support Specialist RoleRestore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you are energized by a dynamic work environment and possess a strong interest in health and wellness, we would love to hear from you.In the role of Customer Support Specialist, you will be...


  • Chicago, Illinois, United States Discover Financial Services Full time

    Discover a rewarding career with us.At Discover Financial Services, we believe in making a meaningful impact from your very first day. Our inclusive culture is founded on three key principles: We Strive for Excellence, We Continuously Improve, and We Achieve Success Together. We value your individuality and provide a platform for you to excel.Join us in...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewRole of a Customer Support SpecialistRestore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you excel in a dynamic setting and are passionate about health and wellness, we would love to hear from you.As a Customer Support Specialist, you will be essential in fostering and...


  • Chicago, Illinois, United States Discover Financial Services Full time

    Explore a rewarding career with Discover Financial Services.At Discover, we prioritize meaningful contributions from the very first day. Our inclusive culture is founded on three essential principles: We Strive for Excellence, We Improve Continuously, and We Achieve Success Together. We genuinely want you to thrive and make a significant impact at one of the...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    Company OverviewExciting Opportunity as a Customer Support SpecialistAs a Customer Support Specialist, you will be instrumental in delivering outstanding service to our esteemed clientele. Below are the key responsibilities and qualifications for this role:Job ResponsibilitiesInteract with customers through various channels.Exhibit a comprehensive...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    Company OverviewExciting Opportunity as a Customer Support SpecialistAs a Customer Support Specialist, you will be integral in delivering outstanding service to our esteemed clientele. Below are the key responsibilities and qualifications for this role:Job ResponsibilitiesInteract with customers through various channels including phone and email.Exhibit a...


  • Chicago, Illinois, United States Elite Staffing Full time

    Bilingual Customer Support Specialist Payment Processing Representative Position Overview: A Payment Processing Representative is tasked with the accurate and efficient handling of transactions. This role requires delivering exceptional customer service, reconciling daily transactions, and enrolling clients in our automated systems....


  • Chicago, Illinois, United States Progressive Insurance Full time

    About the RoleIf you are passionate about assisting others and thrive in a dynamic environment, consider a position with Progressive's bilingual call center team. In this role, you will handle incoming calls from Spanish-speaking clients, requiring multitasking abilities, customer service experience, and proficiency in navigating various computer systems....


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Job OverviewPosition SummaryRestore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you are passionate about health and wellness and excel in a dynamic setting, we would love to hear from you.As a Customer Support Specialist, you will be instrumental in fostering and upholding the Restore ethos. We...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewRole SummaryRestore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you are passionate about health and wellness and excel in a dynamic setting, we would love to hear from you.As a Customer Support Specialist, you will be instrumental in fostering and upholding the Restore ethos....


  • Chicago, Illinois, United States Marshalls Full time

    Join Our Team as a Retail Customer Support Specialist At Marshalls, we pride ourselves on delivering exceptional service to our customers. As a Retail Customer Support Specialist, your responsibilities will include: Exemplifying Customer Engagement: Demonstrate established practices in customer interaction, ensuring a positive experience for both internal...


  • Chicago, Illinois, United States Evive Full time

    Evive people are game-changers.Evive was founded by two people who wanted to challenge the status did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We...