Current jobs related to Customer Account Support Specialist - Chicago, Illinois - Discover Financial Services
-
Customer Account Specialist
4 weeks ago
Chicago, Illinois, United States Uline, Inc. Full timeCustomer Account SpecialistUline is seeking a highly organized and detail-oriented Customer Account Specialist to join our Finance team. As a key member of our team, you will play a critical role in supporting the business with tax guidelines and exemptions in the U.S. and Canada.Responsibilities:Analyze sales tax exemption certificates for accuracy and...
-
Customer Support Specialist
2 months ago
Chicago, Illinois, United States MetroTrade Full time**Job Summary**MetroTrade LLC is seeking a highly skilled Customer Support Specialist to play a key role in delivering exceptional customer experiences in the retail futures space. As a Customer Support Specialist, you will be responsible for leveraging various communication channels to resolve client support inquiries, troubleshoot technical issues, and...
-
Customer Account Specialist
4 weeks ago
Chicago, Illinois, United States Uline, Inc. Full timeCustomer Account SpecialistUline is seeking a highly organized and detail-oriented Customer Account Specialist to join our Finance team. As a key member of our team, you will be responsible for analyzing sales tax exemption certificates, contacting customers for missing or incomplete documentation, and applying approved certificates in our state-of-the-art...
-
Automotive Sales Specialist
3 days ago
Chicago, Illinois, United States Webinar Demo Account Full timeJob Summary: As an Automotive Sales Associate/ Product Specialist at Webinar Demo Account, you will be responsible for providing exceptional customer service and support throughout the car-purchasing process. Your primary goal will be to make customers feel welcome and supported by answering their questions about our products and services.About Us: At...
-
Automotive Sales Specialist
4 weeks ago
Chicago, Illinois, United States Webinar Demo Account Full timeJob Summary:The Automotive Sales Associate/ Product Specialist is responsible for providing exceptional customer service and support to customers throughout the car-purchasing process. This role involves answering questions about products and services, developing relationships with customers and employees, and enhancing the sales process.About Us:At Webinar...
-
Customer Support Specialist
1 month ago
Chicago, Illinois, United States Abridge Full timeJob Title: Customer Support SpecialistAbridge is seeking a highly motivated and detail-oriented Customer Support Specialist to join our rapidly growing team. As a key member of our support department, you will be responsible for providing exceptional customer experience to our enterprise and individual customers.Responsibilities:Deliver timely and accurate...
-
Customer Support Specialist
6 days ago
Chicago, Illinois, United States STEAM Academy Ltd Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at STEAM Academy Ltd. As a Customer Support Specialist, you will be the primary point of contact for our students and parents, providing exceptional support and assistance to ensure a seamless learning...
-
Bilingual Customer Support Specialist
2 months ago
Chicago, Illinois, United States Elite Staffing Full timeBilingual Customer Support Specialist Payment Processing Representative Position Overview: A Payment Processing Representative is tasked with the accurate and efficient handling of transactions. This role requires delivering exceptional customer service, reconciling daily transactions, and enrolling clients in our automated systems....
-
Customer Account Representative
1 week ago
Chicago, Illinois, United States Copyright Clearance Center Full timeCustomer Account SpecialistThis is a remote position, and the working hours are 11am - 8pm ET / 10am - 7pm CT / 9am - 6pm MT. The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond...
-
Accounting Specialist
7 days ago
Chicago, Illinois, United States Swedish Trade Development Inc Full timeJob Title: Accounting SpecialistAt Swedish Trade Development Inc, we are seeking an experienced Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for providing financial information to clients through administration, bookkeeping, and account analysis.Responsibilities:Offering support and advisory services across a...
-
Customer Technical Support Specialist
3 weeks ago
Chicago, Illinois, United States STERIS Full timeJob Title:Technical Support Specialist - Software IntegrationJob Summary:The Technical Support Specialist - Software Integration provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and...
-
Customer Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States STERIS Full timeJob Title:Technical Support Specialist IJob Summary:The Technical Support Specialist I provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and troubleshooting experience to resolve issues...
-
Customer Account Specialist Internship
1 week ago
Chicago, Illinois, United States C.H. Robinson Worldwide, Inc. Full timeInternship OverviewThis internship is designed for junior year undergrad students to gain hands-on experience in account management. As a Customer Account Specialist intern at C.H. Robinson, you'll engage directly with clients, learning how to build strong relationships and provide innovative solutions to optimize their supply chains. You'll be integrated...
-
Bilingual Customer Support Specialist
2 weeks ago
Chicago, Illinois, United States The LaSalle Group Full timeBilingual Customer Support SpecialistWe are seeking a highly skilled and bilingual customer support specialist to join our team at The LaSalle Group. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and smooth operations.Key Responsibilities:Handle a high...
-
Bilingual Customer Support Specialist
1 week ago
Chicago, Illinois, United States The LaSalle Group Full timeBilingual Customer Support SpecialistWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team at The LaSalle Group. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and smooth operations.Key Responsibilities:Handle a high volume of...
-
Customer Support Specialist
4 weeks ago
Chicago, Illinois, United States Net Impact Full timeCustomer Support MavenElevate Packaging is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Maven. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Respond to customer inquiries via email...
-
Customer Account Representative
2 weeks ago
Chicago, Illinois, United States Copyright Clearance Center Full timeCustomer Account SpecialistThis is a remote position, and the working hours are 11am - 8pm ET / 10am - 7pm CT / 9am - 6pm MT.About the RoleThe Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and...
-
Chicago, Illinois, United States C.H. Robinson Worldwide, Inc. Full timeAre you looking for a challenging and rewarding internship experience in customer account management? Look no further than C.Robinson Worldwide, Inc.This internship is designed for junior year undergrad students who are eager to launch their careers in account management. As a Customer Account Specialist intern, you will play a crucial role in helping some...
-
Insurance Customer Support Specialist
2 months ago
Chicago, Illinois, United States Brent Becker - State Farm Agency Full timePosition OverviewBecome a Key Player as an Insurance Customer Support SpecialistWe are a thriving State Farm Agency looking for a committed individual to fill the role of Insurance Customer Support Specialist. Previous experience in the insurance sector is not required, as we offer comprehensive training for the right candidate who possesses the essential...
-
Accounting Director-Inventory
2 weeks ago
Chicago, Illinois, United States Jet Support Services , Inc. Full timeAbout JSSIFor over three decades, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With a vast network of 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages its wealth of data, scale, and...
Customer Account Support Specialist
2 months ago
Explore a rewarding career with Discover Financial Services.
At Discover, we prioritize meaningful contributions from the very first day. Our inclusive culture is founded on three essential principles: We Strive for Excellence, We Improve Continuously, and We Achieve Success Together. We genuinely want you to thrive and make a significant impact at one of the foremost digital banking and payment organizations globally. We celebrate individuality, providing you with the opportunity to excel.
Join us in shaping a brighter financial future for millions.
Position Overview:We believe you will find our environment to be exceptional; Discover fosters a fantastic employee experience.
This role requires onsite presence.
We are currently seeking candidates for the following schedule:
• 10:30 AM - 7:00 PM CST
Note: Workdays are Monday through Friday, with weekends assigned as necessary.
Key Responsibilities:
- Address routine customer service inquiries and issues through telephone, digital, or chat platforms using effective communication and problem-solving abilities. These inquiries follow established protocols and procedures.
- Navigate a computerized system to respond to and resolve customer questions.
- Exhibit excellent verbal communication and problem-solving skills, while being adept at multitasking as required.
- Proactively manage and escalate risks and customer-impacting issues to management.
How You Will Contribute:
- Assist over 100 customers daily by engaging energetically in a fast-paced, high-volume call environment via phone, online, or chat.
- Employ empathy and effective communication skills when addressing customer inquiries.
- Utilize multiple systems to respond to, troubleshoot, and document customer interactions.
- Follow standard procedures and scripts to ensure consistency in service delivery.
- Enhance the Discover Financial brand by providing exceptional care and innovative solutions.
Qualifications:
Preferred Qualifications:
- High School Diploma or GED.
- At least 1 year of customer service experience.
Compensation:
The base salary for this position typically ranges from $18.00 to $21.75. Additional incentives may be included as part of a competitive compensation package. Factors such as geographical location, relevant experience, education, and skill level may influence the pay for this role.
Benefits Overview:
We offer a variety of benefits and programs based on eligibility, including:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
- Recognition Programs
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
At Discover, we place our customers at the core of our operations. To fulfill our commitments to our customers, we all contribute daily to a culture that emphasizes compliance and risk management.
Discover is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.
