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Customer Account Support Specialist
2 months ago
Discover a rewarding career with us.
At Discover Financial Services, we believe in making a meaningful impact from your very first day. Our inclusive culture is founded on three key principles: We Strive for Excellence, We Continuously Improve, and We Achieve Success Together. We value your individuality and provide a platform for you to excel.
Join us in shaping the financial futures of millions.
Position Overview:We are proud of our vibrant culture and exceptional employee experience.
This role requires on-site presence.
We are looking for candidates to fill the following schedule:
• 10:30 AM - 7:00 PM CST
Note: Workdays are Monday through Friday, with weekends as needed.
Key Responsibilities:
- Handle routine customer service inquiries and resolve issues through effective communication and problem-solving skills across various channels including phone, digital, and chat.
- Navigate a computerized system to respond to and troubleshoot customer queries.
- Exhibit excellent verbal communication and problem-solving abilities while managing multiple tasks as required.
- Proactively identify and escalate risk and customer-impacting issues to management.
How You Will Contribute:
- Engage with over 100 customers daily in a dynamic, fast-paced call environment via phone, online, or chat.
- Utilize empathy and strong communication skills to address customer inquiries effectively.
- Employ multiple systems to respond to, troubleshoot, and document customer interactions.
- Follow standard procedures and scripts to ensure consistent service delivery.
- Enhance the Discover Financial brand by providing exceptional care and innovative solutions.
Qualifications:
Preferred Qualifications:
- High School Diploma or GED.
- At least 1 year of experience in customer service.
Compensation:
The salary for this position typically ranges from $18.00 to $21.75, with additional incentives as part of a competitive compensation package. Factors such as geographical location, relevant experience, education, and skill level may influence the final pay.
Benefits Overview:
We offer a comprehensive range of benefits and programs based on eligibility, including:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
- Employee Recognition Programs
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
At Discover, we prioritize our customers in everything we do. Each employee plays a vital role in fostering a culture that emphasizes compliance and risk management.
We are committed to creating a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.
