Assistant Property Manager

4 days ago

Chicago, Illinois, United States Group Management Services Full time
Job Title: Assistant Manager

Embrace Living Communities is seeking an experienced Assistant Manager to join our team at Orchard Place of Englewood. As a key member of our management team, you will be responsible for assisting with day-to-day operations and implementing policies and procedures to ensure the highest level of service to our residents.

Key Responsibilities:
  • Creates a respectful living environment for seniors and physically challenged individuals, aligned with the organization's mission, vision, and values.
  • Assists in resolving residents' concerns, problems, and issues, and implements building rules.
  • Sends applications to prospects, tracks applications, and inputs complete applications on the wait list.
  • Serves as leasing agent for vacant units, processes applications, conducts interviews, shows property, and obtains move-in certification documentation.
  • Enters service requests and issues them to maintenance, receives completed service requests, and closes them out in the facilities system.
  • Answers incoming phone calls, greets and monitors visitors, issues parking permits, collects and records rent payments.
  • Prepares monthly newsletters and maintains monthly calendars.
  • Performs routine office functions, such as filing maintenance, supplies inventory ordering, equipment upkeep, and reviews invoices for accuracy.
Qualifications:
  • Associate Degree (A.A.) from an accredited college or university and 3 years related affordable housing experience preferred.
  • Knowledge of fair housing regulations.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the community.
  • Ability to effectively present information to management, public groups, and/or board of directors.
Competencies:
  • Communication: Ability to inform orally and in writing, with clarity and good effect.
  • Confidentiality: Maintains all work communication and information confidential as per code of ethics, and per organizational policies.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration, and follows through on commitments.
  • Teamwork: Ability to work with others to achieve a desired result, understands others quickly, and finds common ground.
  • Attention to Detail: Manages multiple projects by determining project urgency in a practical way and creates action plans.
  • Time Management: Prioritizes work, uses time efficiently, plans for additional resources, sets goals, and develops realistic action plans to accomplish daily duties.
Physical Demands:

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting.

Work Environment:

While performing the duties of this job, the individual generally works in a controlled climate; is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually quiet.

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