Enterprise Success Manager

6 days ago


San Francisco, California, United States Framework Computer Inc Full time
Customer Success Manager

We are Framework Computer Inc, a San Francisco-based company that is revolutionizing the consumer electronics industry by designing products that are designed to last. Our mission is to remake Consumer Electronics to respect people and the planet. We've started with two award-winning products, the Framework Laptop 13 and 16, which are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can.

We're looking for a Customer Success Manager to join our growing B2B team, with a focus on onboarding, enabling, and driving growth with our global SMB customer base. The ideal candidate will have 7+ years of experience in customer-facing SMB or enterprise customer success, account management, or sales roles. They will be responsible for serving as the primary end-to-end point of contact for strategic SMB + pilot customers across global markets, facilitating pilot deployments of laptops with new SMB + strategic customers, and proactively building relationships with our current account base to champion Framework within their workspaces & drive Framework Laptop growth.

The successful candidate will also have excellent written and verbal communication skills, be a quick learner on both technical and non-technical topics, with a strong ability to teach others. They will have deep empathy for customers and a desire to help solve problems, strong cross-functional collaboration skills and familiarity working with e-commerce, finance, and/or logistics teams, and a self-driven mentality to problem-solving and approaching new initiatives. A competitive salary range of $95,000 - $110,000 per year and benefits including paid company holidays plus 20 PTO days per year, paid Parental Leave, flexible work hours and locations, including every other Friday off, and 401K with matching for US employees make this an attractive opportunity.



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