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Guest Services Agent

2 months ago


Caldwell, Ohio, United States Nivea Hospitality Full time

Hotel Front Desk Representative

About Nivea Hospitality:
Nivea Hospitality is dedicated to providing exceptional service and a welcoming atmosphere for all guests.

Position Overview:
The Hotel Front Desk Representative plays a crucial role in ensuring guest satisfaction by managing the check-in and check-out processes efficiently.

Key Responsibilities:
  • Maintain a professional appearance, including the required uniform and name tag.
  • Welcome all guests warmly and provide them with essential information regarding hotel policies, services, and amenities.
  • Address guest inquiries and requests promptly, including managing reservations and processing payments.
  • Communicate room changes to housekeeping and assist in maintaining accurate guest accounts.
  • Handle guest complaints with care and professionalism, ensuring a positive resolution.
  • Manage phone calls and maintain cleanliness at the front desk and surrounding areas.
  • Complete daily logs and shift checklists, ensuring all tasks are documented.
  • Balance cash drawer accurately and adhere to financial protocols.
  • Be prepared to stand for extended periods during shifts.

Additional Expectations:
A positive attitude is essential for fostering a collaborative and hospitable environment. Willingness to engage in ongoing training and development is encouraged, along with the ability to perform other duties as assigned by management.

Employee Benefits:
Comprehensive dental, vision, and life insurance, along with paid holidays and exclusive discounts at Choice Hotels.