Hotel Front Desk Associate

3 weeks ago


Caldwell, Ohio, United States Nivea Hospitality Full time
Hotel Front Desk Representative

Come and be part of our dynamic team at Nivea Hospitality

About the Hotel:

The Comfort Inn located in Caldwell, Ohio, is a great place to work and grow in your career.

Job Description:

As a Hotel Front Desk Representative, you will be responsible for attending to the needs of our guests, especially during check-in and check-out processes.

Essential Job Functions:
  • Be in the required uniform, including a name tag, earpiece, and radio.
  • Greet all guests and provide information about hotel policies, services, and amenities.
  • Respond to guest requests, sell rooms to walk-in guests, enter and change reservations in the PMS system, post charges to guest accounts, process payments from guests, make necessary changes to guest accounts, inform housekeeping about room changes, and more.
  • Listen and respond to guest complaints, operate the phone, clean the front desk and surrounding areas, complete the shift checklist, maintain daily logs, balance the cash drawer, and stand for an 8-hour shift.
Additional Responsibilities:
  • Have an attitude that is conducive to team growth, hospitality, and a serving environment.
  • Be willing to participate in further hospitality training and education.
  • Perform any other duties given by the supervisor or general manager.
Benefits:

We offer dental, vision, and life insurance, paid holidays, and Choice Hotel discounts.



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