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Patient Relations Supervisor

2 months ago

Alhambra, California, United States Alhambra Hospital Full time
Job Summary

This position is responsible for overseeing the patient relations team, ensuring timely and effective resolution of patient complaints and grievances. The ideal candidate will have a strong background in healthcare and excellent communication skills.

Key Responsibilities
  • Supervise and support Patient Relations Representatives to ensure compliance with hospital policies and procedures.
  • Monitor patient complaint and grievance processes to identify trends and areas for improvement.
  • Collaborate with Risk and Quality Departments to develop and implement strategies for improving patient experience.
  • Develop and maintain resources, policies, and procedures to support patient-centered care.
  • Serve as a subject matter expert on patient relations and patient experience, providing guidance and support to hospital staff.
Requirements
  • Bachelor's degree or equivalent from a college or university.
  • Minimum one year of supervisory experience in a healthcare setting, preferably in Patient Relations.
  • Excellent customer service and communication skills, including complaint management and conflict resolution.
  • Bilingual skills preferred.
What We Offer

Alhambra Hospital offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing high-quality patient care and are seeking a dedicated and experienced professional to join our team.