Call Center Manager

2 days ago


Denver, Colorado, United States BCI Acrylic Independent Dealers Full time
About the Role

We are seeking an experienced Call Center Manager to join our team at BCI Acrylic Independent Dealers in Denver, CO. As a key member of our sales and customer service team, you will be responsible for leading a team of Call Center Representatives and driving sales growth through exceptional customer service.

Key Responsibilities
  • Schedule and confirm appointments with customers and sales representatives
  • Manage the performance of Call Center Representatives, providing coaching and feedback to ensure high levels of customer satisfaction and sales performance
  • Develop and implement sales strategies to drive revenue growth and meet sales targets
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Manage the scheduling and performance of sales representatives, ensuring that sales targets are met and exceeded
Requirements

To be successful in this role, you will need:

  • Excellent communication and leadership skills
  • Proven experience in sales and customer service, with a track record of success in driving sales growth and improving customer satisfaction
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
What We Offer

We offer a competitive salary and bonus structure, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.



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