Senior Patient Services Coordinator
1 week ago
Responsibilities
Full-time position with a standard schedule of 8 hours, Monday through Friday, from 8:30 AM to 5:00 PM.
Job Overview
The Lead Patient Services Associate (PSA) plays a crucial role in enhancing the experience of patients and customers by efficiently managing the arrival and departure processes associated with their visits. This position acts as a mentor and resource for other Patient Services Associates, guiding them in daily operations and ensuring a high standard of service. Primarily stationed at the front desk of an outpatient facility, the Lead PSA is responsible for verifying insurance details, referrals, and patient demographic information. The Lead PSA is committed to delivering an exceptional experience by prioritizing the courteous and prompt treatment of all patients and visitors, thereby facilitating a smooth flow of patients to examination areas.
Key Responsibilities
Engages with colleagues, visitors, and other staff in alignment with the organizational values. Acts as a mentor and resource for fellow Patient Services Associates, providing training and guidance in daily operations. Manages check-in and check-out processes, point-of-service activities, and scheduling of patient appointments using the EPIC system. Welcomes and interacts with patients and visitors in a professional manner, both over the phone and in person. Ensures an efficient workflow within the practice and addresses patient or provider concerns as necessary. Complies with HIPAA privacy and security regulations, ensuring adherence to all relevant federal, state, and local standards. Performs additional duties as assigned.Required Competencies (Knowledge, Skills, and Abilities):
Must possess the ability to communicate effectively and courteously with patients and visitors.
Demonstrates a commitment to providing a positive experience for all patients and visitors.
Exhibits leadership qualities, including proactive problem-solving skills.
Capable of building and maintaining positive, collaborative relationships.
Qualifications
Full-time position with a standard schedule of 8 hours, Monday through Friday, from 8:30 AM to 5:00 PM.
Minimum Education and Experience Requirements:
Education:
High School Diploma or equivalent is required.
AND
Experience:
At least 3 years of experience in patient-facing roles within healthcare, particularly in patient registration.
Employment Conditions
Covid Vaccination is a requirement for employment for individuals working in clinical settings. If not currently vaccinated, candidates must receive the vaccination prior to the start date unless an approved medical or religious exemption is obtained.
About Thomas Jefferson University
Jefferson is a nationally recognized institution located in the greater Philadelphia region, dedicated to transforming healthcare and education to create exceptional value. With a workforce of over 65,000 individuals, Jefferson is committed to delivering high-quality, compassionate clinical care, enhancing community health, preparing future leaders for 21st-century careers, and advancing knowledge through research. The institution comprises multiple colleges and schools offering a wide range of undergraduate and graduate programs to thousands of students, and is recognized as one of the top health care systems in the nation.
Jefferson is committed to providing equal educational and employment opportunities for all individuals, regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, disability, or any other protected status.
Reference Code
113198
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